We’re hiring: Sales & Customer Service Representative
Chorleywood, WD3 5LQ / Hybrid
Full-time | Permanent (40 Hours a week)
Competitive salary dependent on experience
The Antique Buying Collective is looking for a confident and customer-focused Sales & Customer Service Representative to join our growing team.
Company Description
We help customers across the UK sell antiques, jewellery, watches, silver, coins, and collectables through a trusted, expert-led service. Working alongside renowned antiques expert Eric Knowles, we combine traditional knowledge with a modern customer experience.
Role Description
This role would suit someone who enjoys speaking with people, is highly organised, and thrives in a fast-paced environment.
Key responsibilities include:
• Handling customer enquiries via phone and email
• Guiding customers through our valuation and selling process
• Following up on leads and supporting conversions
• Maintaining accurate CRM and customer records
• Supporting the wider valuations and operations teams
• Delivering excellent customer service throughout the customer journey
We’re looking for someone with:
• Strong communication and interpersonal skills
• Confidence speaking on the phone
• Good organisational skills and attention to detail
• A proactive and positive attitude
• Previous sales, customer service, or retail experience preferred
• An interest in antiques, jewellery, or collectables is beneficial but not essential
If you’d like to join an ambitious and inspiring team within a fast-growing business in the antiques and collectables space, we’d love to hear from you.
Qualifications
* Strong interpersonal and communication skills, with the ability to provide excellent customer service.
* Sales and negotiation skills to engage with customers and close transactions effectively.
* Organisational skills and attention to detail for maintaining displays and managing records.
* Passion for antiques, vintage items, and knowledge of trends in the industry is a plus.
* Ability to work independently and as part of a team in a professional on-site retail setting.
* Prior experience in a retail environment or customer-facing role is beneficial.
* Proficiency in basic computer applications to process sales and manage inventory systems.
Please send your CV and a short introduction to apply.
Thank you, Ryan