Job Overview
LIVE IN CARE MANAGER - WARWICKSHIRE - £30000 + performance bous + pension
Office-based with regular travel to support customers and care teams across Warwickshire and Birmingham areas.
Our client offers a Live-in Care service enabling their service users to live independently at home. They are needing a Care Manager to work under the Registered Managers of the 2 areas and oversee the delivery of high-quality care while developing the Live-In Care division that currently has 20 Live In service users.
This is a varied role combining leadership, quality control, relationship building and supporting the continued growth of the service.
Responsibilities
* Supporting and supervising live-in care staff through regular visits and guidance
* Ensuring live-in care packages are delivered smoothly, safely and to the highest standard
* Monitoring care quality and ensuring services meet CQC and company Policies & Procedure standards
* Maintaining strong relationships with service users and their families
* Development and gorwth of the live-in care service by building the customer base and attending consultations with prospective service users and their families
* Rsik assessments of potential new service user needs and helping to develop appropriate care plans
* Supporting the recruitment, induction and development of care staff
* Managing and resolving concerns or complex situations involving live in servcie users or staff
* Supporting rota changes and responding to changes in customer needs
* Contributing to the out-of-hours on-call rota when required
This role involves both office based work and visiting service users in their own homes and care teams in the community.
Experience Needed
* Be organised, approachable and confident supporting care teams within a Live-In care environment.
* Have the ability to build strong relationships, maintain high standards of care and support staff to deliver excellent service.
* Be able to develop and grow the live-in care service increasing the service user base
* Experience in a supervisory or management role within a Live In Care environment
* A good understanding of care quality, compliance and safeguarding
* Strong communication and leadership skills
* Good organisational and problem-solving abilities
* The ability to build positive relationships with service users, families and care teams
* A full UK driving licence and access to a vehicle
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