Fire and Security Service Supervisor – Southend-on-Sea - £35,000 My client is a well-established and reputable fire & security service provider who covers London and the home counties. They are now seeking a service supervisor to join their team. Salary Package: £30,000 - £35,000 Mon-Fri, 8am – 5pm 20 Days Plus Bank Holidays, Birthday Off (1 additional day per years’ service) Onsite parking Duties: Fulfil the responsibilities of a Lead Service Coordinator when required, including providing cover during periods of annual leave Act as Service Manager in their absence to ensure continuity of leadership Offer guidance, mentorship, and training to Lead Coordinators to support their professional development Collaborate with other departments and personnel to effectively resolve operational issues Provide oversight and direction to both Lead Coordinators and Service Coordinators Produce regular reports and updates for designated clients, and represent the department in client meetings Monitor, analyse, and report on team performance metrics and trends Deliver constructive feedback on individual staff performance to support improvement and development Manage escalated matters related to the service department, both internally and externally Conduct return-to-work interviews, probationary reviews, and development meetings in conjunction with the Service Manager Allocate and prioritize workloads for Lead Coordinators to ensure timely and effective task completion Work alongside the Service Manager to identify and implement strategies for improving departmental efficiency and profitability Perform quality assurance checks on individual outputs, using results to provide tailored coaching and guidance Design, implement, and revise internal processes to optimize service delivery Develop and update comprehensive training materials and documentation Support the recruitment process for departmental office roles, including CV screening, virtual interviews, and in-person assessments Participate in senior-level meetings, such as monthly service management reviews and Integrated Delivery Meetings (IDMs) Person Specification: Excellent organisational skills. Strong oral and written communications skills. Willingness to be a team player, with the ability to work flexibly across different work areas. Great problem-solving skills. Preferred Experience: Minimum 5 years’ administrative experience Experience working within the Fire & Security sector Please Contact Georgie Thain (phone number removed)