(Senior) Order Management Specialist with Spanish
JobID: 40769 | Location : Lodz,Poland, hybrid work
"Greater Chemistry – between People and Planet" – it is our Purpose which leads company’s Strategy:
* We are shaping the future with our customers.
* We are accelerating innovation.
* We are leading the transition towards sustainability.
* We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.
We are currently looking for a person willing to join our Order Management team. On this role you will support our department in end-to-end Order Management process including orders management on SAP, customer service and cooperation with other departments to serve respective BU.We are open for different levels of experience within Order Management but high level of Spanish is a key to be successful in this role.
What will you be doing?
* Coordinate all aspects of the order management process, including transport and customs.
* Delivery and shipment creation.
* Conduct timely communication upon the inquiries from internal/external customers, and also wih warehouse, production, forwarders, customers and sales.
* Represent Clariant to customers in a professional manner at all times.
* Assisting customers in solving problems and incidents, take care of complaints, give feedback, and updates to Customer.
* Being two-way communication channel between Customer and Organization
* Correction and completion of the Sales documents.
* Support improvement and automation projects.
What are we looking for?
* Bachelor's degree in Business, Logistics or other relevant field.
* Min 2 years of experience in Customer Service Desk or Logistics, Export or Supply Chain area.
* Knowledge of SAP SD module.
* Excel, Word and Outlook - working competency.
* Logical thinking and multitasking mindset.
* Pro-active customer approach and highly developed interpersonal skills.
* Creativity and open-minded approach.
* Teamwork spirit.
* Working with customers: Spanish C1 level required.
What’s in it for you?
* Possibility to work in a Top Employer 2024 certified company.
* A rewarding challenge to further develop your skills in a professional work environment.
* An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
* Career development within our organization.
* Relocation packages.
* Internal and external trainings.
* Benefits such as sport card (Multisport), private health care, additional life insurance.
* Language courses.
* Performance related yearly bonus.
* Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
* Discount card for the various restaurants.
* Integrational team events.
* Possibility to participate in the charity activities.
* Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).
Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.
We at Clariant are aware of our responsibility. Our purpose »Greater chemistry – between people and planet« describes the role we can play in the world if we align our thinking and all future decisions with it.
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