Job Title: Customer Service Supervisor
Location: Park Centre, Belfast. This is a permanent, part‑time role, 20 hours per week. Requires flexibility to work shifts in the daytime, evenings and weekends.
Job Overview
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area, ensuring that our team delivers the best service for our customers.
Key Duties & Responsibilities
* Be passionate about delivering exceptional customer service.
* Ensure colleagues demonstrate appropriate behaviours in the checkout area.
* Provide colleagues with the appropriate skills and knowledge.
* Be highly visible and approachable to customers and colleagues.
* Operate and deliver processes that ensure the store meets all legal requirements.
* Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability.
* Protect and safeguard the Company's assets.
Ideal Candidate Profile
We are looking for enthusiastic, focused and driven team players with a passion for retail and delivering great service.
Requirements
* Experience supervising/managing a small team, in a fast‑paced retail environment.
* Strong numerical and problem‑solving skills.
* A flexible approach and a ‘can‑do’ attitude.
* The ability to think on your feet.
Equal Opportunity Statement
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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