Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities. Job Description · Maintain complete knowledge of: · Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code · Restaurant reservation procedures · Daily house count, arrivals, departures, VIP’s · Scheduled in-house group activities, locations and times · All department policies / service procedures · Answer telephone within 3 rings, using correct salutations and telephone etiquette. · Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. · Communicate reservation or cancellation changes to management as they arise throughout the shift. · Monitor the preparation of own assignments, ensuring compliance to departmental standards. · Ensure that all menu’s, check folders are cleaned and in sufficient quantity. · Ensure that the hostess stand is cleaned and organized. · Review the Reservation book, pre-assign designated tables and follow up on all special requests. · Greet the guests at the entrance of the restaurant. · Seat Guest accordingly to floor plan / being fair to each waiter. · Show guests their table which has been designated to them · Ensure that the guests are pleased with their table. · Present the open menu to the guest. · Ensure that the tables are set to the best service of the guest. · Anticipate heavy business times and organize procedures to handle waiting lines. · Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. · Maintain positive guest relations at all times. · Be familiar with hotel services / activities to respond to guest inquiries accurately. · Handle guest complaints following instant pacification procedures and insuring guest satisfaction. · Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction. · Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. · Monitor and maintain cleanliness and working conditions of own section equipment and supplies. · Assist restaurant staff with their job functions to ensure optimum service to guest: when requested. · Promote a cooperative working climate, maximizing productivity and quality. · Do table visits systematically at each meal period to ensure guest satisfaction. · Promote F&B Outlets to each customer in down time. · Successful completion of the training process. · To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced. · To assist in Menu printing. Administration · To collect all general requisitions and food & beverage requisitions. · To prepare and record all inventory on daily, monthly and quarterly basis. · Report any engineering issues and make a request for the same. · Maintain daily logs and update the Logbook on daily basis. Financial and Revenue Responsibilities · To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment. · To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to. · To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis. Guest Service Responsibilities · To establish a professional rapport with guests and maintain good customer relationship. · To handle guest enquiries in a friendly, courteous and efficient manner. · To be fully knowledgeable about all bar products, wine and cocktail recipes. GENERAL DUTIES: · To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. · To provide friendly, courteous and professional service at all times. · To maintain good working relationships with colleagues and all other departments. · To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. · To comply with local legislation as required. · To respond to any changes in the department as dictated by the needs of the hotel. · To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. · To attend training and meetings as and when required. Confidentiality · Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy · Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Qualifications Qualifications · Relevant experience as a F&B Hostess or similar is an asset · Diploma/ BS degree in hospitality management, business administration, or related field · Excellent communication skills & guest engagement skills · Excellent problem resolution skills along with outstanding communication and active listening skills · Ability to work flexible hours · Proficiency in English Additional Information Benefits · An opportunity to be with world’s preferred hospitality company · Captivating and rewarding experience working alongside passionate professionals · Range of exclusive Heartist Benefits · Develop your talent through learning programs by Academy Accor.