Working closely with a small team of managers to ensure the store operates smoothly every day.
Taking responsibility for the daily running of the store, often being the sole manager with full accountability for the shop.
Collaborating with a team to complete all tasks, ensuring customers are served efficiently and safely.
People management is a key part of the role, including managing performance, conducting disciplinary procedures, and ensuring accurate scheduling and pay.
Occasionally assisting other stores within a close-knit network of convenience stores.
What makes a great Customer & Trading Manager:
* Previous line management experience in a fast-paced, operational environment.
* Provides excellent customer service and coaches the team to do the same.
* Delivers KPIs or other performance indicators.
* Manages disciplinary, performance, or employee relations issues.
* Leads operations confidently, even in the absence of senior management.
An inclusive place to work and shop:
We are committed to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome. We offer various support and development initiatives, including mentorship, training, career progression, and diversity celebrations. If you need reasonable adjustments during the application or interview process, please let us know.
About Us:
Our vision at Sainsbury's is to be the most trusted retailer, where people love to work and shop. We invest in our teams through training, development, and initiatives to ensure a great shopping experience and a positive workplace.
About the Team:
Our team focuses on caring for our greatest asset—our people. We aim to support their potential and wellbeing, creating environments where colleagues can thrive. Our HR teams play a pivotal role in fostering this culture, from reward and recruitment to change and talent development.
Employee Benefits:
* 10% discount after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury's, and 15% at Argos every payday.
* Annual performance-based bonus scheme.
* Free food and hot drinks in stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Matching pension contributions (4-7.5%).
* Sainsbury's share scheme at discounted rates.
* Wellbeing support including counseling and legal advice.
* Colleague networks for support and development.
* Cycle to Work scheme.
* Special offers on gym memberships, holidays, and retail vouchers.
For more details about our commitment to inclusivity, please visit our website.
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