Overview
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Working Pattern:
Week 1: Sunday 09:45–17:45, Saturday 04:30–12:30
Week 2: Sunday 06:00–14:00, Saturday 12:45–21:45
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00–06:00.
Responsibilities
* Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always fully stocked.
* Use in-store systems and tools to track deliveries, manage stock, and ensure products are correctly located.
* Work as part of a team to maintain smooth store operations and create an inclusive environment.
* Be flexible and adapt to the changing needs of the store across various operational tasks.
* Provide a great shopping experience by keeping products available and ensuring timely replenishment.
* Engage with customers to understand needs and make recommendations.
* Follow safe and legal working practices and SOPs.
Key Accountabilities
* Deliver high standards of presentation, product availability, and store cleanliness.
* Support digital tools and channels to perform the role effectively.
* Share customer and colleague feedback to help improve processes.
* Support others in building skill and confidence through knowledge sharing.
* Own learning and proactively access digital learning solutions.
* Know daily sales targets, priorities, promotions, and selling opportunities.
* Demonstrate product knowledge to assist customers and recommend products and services.
* Understand store priorities and your part to play.
* Complete tasks with pace and in line with SOPs; minimise cost and waste through good process practice.
* Maintain adherence to safe and legal working practices.
Key Capabilities
* Understands how M&S operates, its strategy, and the role they play.
* Delivers excellent work fast with great attention to detail; open to feedback.
* Sets personal performance objectives in line with business plans.
* Plans and manages own work efficiently to meet objectives.
* Questions the status quo constructively and seeks to understand why things are done a certain way.
* Communicates clearly and simply.
* Maintains composure and adapts to change and challenges.
* Builds positive relationships by listening and engaging with people.
Technical Skills / Experience
* Contributes to store sales and cost control; works to get things done right first time within timescales.
* Comprehensive knowledge of customer shopping channels; strong product knowledge across the store.
* Up-to-date knowledge of the commercial operation and basics; good digital capability and use of digital tools.
* Understands customer needs and spots selling opportunities; adapts to change.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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