As an Operations Executive, you will play a pivotal role working cross‑functionally across Operations, Finance, Quality and Commercial teams to drive day‑to‑day improvements and support key projects. Your work will focus on delivering efficiencies while protecting and growing Diageo's On Trade business. You will support the national internal and external dispense technical services model, including event set‑up, order processing and asset management. You will also contribute to audits, compliance activity and financial governance to ensure robust controls and diligence. Working closely with Regional Quality Managers, you will support reporting and tracking of key Quality Executive metrics. In partnership with the Head of Operations and Quality, you will help drive continuous quality improvement—proactively developing a strong understanding of regional and national performance and making timely interventions to ensure outstanding customer outcomes.
Responsibilities
* Lead our asset management process across internal teams and third‑party service providers, monitoring weekly usage, patterns and flagging any escalations where necessary to protect Diageo's compliance.
* Manage contractor audits and monitoring of contractor orders and stock takes.
* Manage key asset compliance, recalibration and distribution to our Quality Executive team to ensure they maintain best‑in‑trade standards and safety.
* Support performance by pulling key reports against a weekly and monthly rhythm and sharing with key stakeholders.
* Manage daily order escalation, event order management and new part handling in collaboration with our Supply Chain partners to become a super‑user of supply‑chain systems and provide coaching to new starters on best‑in‑class practice, updating the Operations team monthly on any key updates.
* Support on key dispense and quality planning upgrade projects trial and implementation across the trade (e.g., Mobile Bars, 0.0% roll out/ telemetry/ cooling systems) to ensure we remain in specification against our standards and hit all SLAs and project milestones.
* Manage opening and closing of new financial year CAPEX pots supporting on monthly budget alignment.
* Onboarding and system set‑up and support for new starters.
Qualifications & Competencies
* Experience of FMCG or other fast‑moving sector, with a proactive and curious nature.
* Technical dispense expertise or strong understanding of dispense environment through working closely with technical teams.
* Strong practical thinker with ability to evaluate and adapt plans as required.
* Stakeholder engagement and ability to build strong strategic relationships internally and externally.
* Ability to create strong and productive team relationships in order to jointly deliver optimal outcomes and deliver through others.
* Strong attention to detail and experience of analysis and reporting.
* Ability to work independently and through a project team to engage and manage timelines, deliverables and overcome barriers.
* Excellent verbal and written communication.
* Excellent organisational, prioritisation and planning skills.
Benefits
Flexibility is key to success in our business, and many of our staff work flexibly in many ways, including part‑time, compressed hours, flexible location.
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