Motor Claims Handler - Credit Hire
Salary: Competitive dependent on experience
Location: Haslingden
Full UK driving licence and access to your own vehicle is essential due to the office location
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 8:30am – 5:30pm (office-based)
Plus 1 Saturday per month, 9:00am – 12:00pm
About Collision Solutions
Collision Solutions are a family‑run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden.
We specialise in supporting customers involved in non‑fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer‑first experience from start to finish.
The Opportunity
We are looking for a confident, organised, and customer‑focused Motor Claims Handler to join our growing team.
This is a fast‑paced and varied role where no two days are the same. One minute you may be reassuring a customer following an accident, and the next you could be liaising with insurers, solicitors, bodyshops, or other professionals to progress a claim efficiently.
You will take ownership of claims from initial notification through to completion, ensuring customers receive excellent service and support throughout the process.
Key Responsibilities
* Process new claim notifications efficiently and accurately
* Guide customers through the claims process, providing clear advice and regular updates
* Manage your own caseload from start to finish, ensuring all actions are completed in a timely manner
* Maintain accurate records, notes, logs, and diary entries
* Liaise with bodyshops, solicitors, and third‑party insurers to progress claims
* Monitor claim progress and proactively resolve delays or issues
* Ensure compliance with legal requirements, industry regulations, and company procedures
* Deliver a professional and empathetic service during what can often be a stressful time for customers
What We’re Looking For
We are looking for someone proactive, resilient, and confident speaking with people from all walks of life. You should be comfortable taking ownership of situations, asking questions, and guiding customers through what can often be a stressful experience.
Previous experience within motor claims, insurance, credit hire, accident management, or a similar environment would be highly beneficial. However, we are also interested in candidates with strong customer handling skills who are confident managing sensitive conversations and fast‑moving workloads.
You will also ideally have:
* Excellent communication and customer service skills
* Strong organisational skills with the ability to manage multiple cases effectively
* The ability to remain calm under pressure within a busy environment
* A professional and empathetic approach
* Good attention to detail and administrative accuracy
Why Join Collision Solutions?
Be part of a friendly and supportive family‑run business where your contribution is genuinely valued. This is an excellent opportunity to develop your skills within the accident management sector while working in a varied and engaging role with real responsibility.
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