Job Title: Repairs Officer Location: N1 Islington and W6 Hammersmith Contract: Temporary Ongoing Hours: Full-Time (Monday to Friday, 9 AM – 5 PM) Start Date: ASAP Work Arrangement: On-site only – no remote work About the Role: Join our Client’s dynamic team as a Repairs Officer and play a pivotal role in ensuring smooth operations within our Client’s Repairs Team. You will help residents with responsive repairs, ensuring timely, high-quality resolutions while maintaining meticulous attention to detail. This role requires working a week rota split between Hammersmith and Kings Cross offices every other week. Responsibilities: Manage and progress day-to-day responsive repairs, ensuring efficient completion within set targets. Act as the first point of contact for scheduling queries, providing prompt and professional communication to both internal and external stakeholders. Triage and diagnose repairs, prioritizing urgent issues and allocating resources effectively to enhance customer satisfaction. Analyse quotes, invoices, and variation orders, ensuring costs are reasonable and align with the Schedule of Rates (SOR). Verify completed repair work aligns with expectations before authorizing payments. Monitor and track work orders, ensuring timely follow-ups on incomplete tasks or those requiring materials. Maintain accurate records of all actions and communications on Workwise. Proacti...