Service Manager - Managed Print Solutions
Location: Hampshire (Field-Based & Office Support)
Salary: Competitive + Company Car or Car Allowance
Our client are a well-established and trusted dealership with a strong reputation for delivering high-quality managed print solutions across Hampshire. Known for their commitment to customer service, they provide end-to-end support including the supply, installation, and servicing of multifunctional devices (MFDs). As part of their continued growth, they are looking for an experienced Service Manager to ensure exceptional service delivery, maintain strong client relationships, and support the efficient operation of their service team.
Key Responsibilities
1. Deliver planned preventative maintenance to maximise uptime and performance of MFDs.
2. Diagnose and resolve breakdowns, using remote troubleshooting where possible or attending customer sites when required.
3. Oversee the refurbishment and lifecycle management of preowned equipment.
4. Manage parts and consumables stock, ensuring availability of critical items.
5. Respond to emergency service call-outs promptly and professionally.
6. Coordinate and manage daily service schedules, typically 2-3 field calls plus remote/phone support.
7. Provide guidance, support, and technical expertise to ensure excellent customer exper...