Purpose: To deliver expert support to UK & European Owned Retail, Royalty Franchise, and Outlet Stores. This position is responsible for managing complex operational issues, driving process improvements, and ensuring the smooth execution of back-of-house operations. By providing strategic insights and advanced problem-solving, the Specialist enhances store efficiency, enabling store teams to focus on driving sales and improving customer experience. Dimensions: Financial: 0 People : 0 Impact the job has on the business: Impact on delivery of commercial targets, the smooth operation of stores and engagement of store teams across Retail, Outlet & Franchise stores Accountabilities: Creation and maintenance of a Central Operations Yearly Calendar that captures key dates, trading activity, ORAC, training and any other store related operational activity. Develop and deliver effective communications processes and training materials that enable store and field teams to set up for success. Deliver seasonal trading materials around key moments for effective and consistent store operations in a timely manner in order to enable maximise revenue and conversion. Development, delivery and tracking of incentive programmes for stores to enable the delivery of set KPI’s to drive the right behaviours. Provide support for the store teams in problem resolution within a set time frame. Maintain a continuous improvement mindset, constantly seeking areas of opportunity and efficiency to maximise operational efficiency on behalf of the store teams. Build and maintain relationships with key stakeholders and external vendors A seamless Openings, Refits, Relocates and Closure programme for stores, executed to time with minimal business disruption. Key Performance Indicators: A Central Operations yearly calendar that is widely shared with both the central operations and field teams, updated both weekly and as part of the wider STAR ( S tore, T ask, A ctivity, R eview) meeting process. Regular communication meetings are diarised with good engagement from the field teams. Communications and training materials are widely engaged and understood by the store & field teams with no queries or questions into StorIQ or Central Operations department. Seasonal trading materials are delivered as part of the STAR process (a quarter ahead) on time, and the field teams feedback that they were well enabled to deliver set trading targets for key moments. Incentive programmes deliver the desired results and behaviours as measured by tracked KPI’s. Store queries are responded to within set SLA’s. (5 working days) Processes and systems are constantly reviewed, externally benchmarked, updated and aligned with business needs to deliver operational excellence. Strong and engaged relationships with both internal Clarks stakeholders and external vendors where regular vendor business reviews are held to discuss service levels and any related costs at a minimum of every 6 months. The ORAC programme is delivered to set business deadlines, all stakeholders engaged and held accountable for their deliverables. Skills, Knowledge and Experience: Retail experience at management level Excellent knowledge of store operations and customer service Excellent communication skills Excellent problem solving ability Desirable knowledge of process improvement and project management skills Good analytical skills Continuous Improvement Mindset Demonstrates agility, prioritisation skills and the ability to multi-task Positive outlook and can do attitude Strong stakeholder engagement and management skills Disciplines and Field: Retail, Services, CI Other details Pay Type Salary