Package Description As an IT Service Desk Engineer, you’ll be part of our valued IM&T Team based at our Head Office in Runcorn. You will feel valued as an IT Service Desk Engineer within HCRG Care Group, receiving access to exclusive rewards and benefits including: A salary of £23,875.00 with access to our group pension Free tea, coffeeand milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year Job Introduction Join HCRG Care Group and make a real difference by supporting our IT operations across the organisation. We are looking for a motivated and enthusiastic IT Service Desk Engineer to join our dynamic IM&T team.This role is crucial in delivering high-quality IT support to our nationwide teams, ensuring smooth operations and excellent customer service. What you’ll do: Provide first-line IT Service Desk support to the entire organisation via telephone, email, and remote tools. Focus on achieving high numbers of remote support fixes. Act as the first point of contact for IT queries, representing the IM&T department professionally. Support day-to-day IT operations, including BAU, project work, and mobilisation activities. Update and resolve tickets in line with agreed SLA targets using our CRM system. Contribute to and maintain the knowledge base for continuous improvement. Collaborate closely with IM&T teams and regional support teams across the UK. About you: Excellent customer service and communication skills are essential. A keen interest in technology and strong problem-solving skills. Previous experience in a Service Desk role is advantageous but not essential – full training will be provided. Ability to work well within a team and support colleagues when needed. Flexible approach to attend the Runcorn office for training, projects, or business needs. Experience or understanding of clinical environments is desirable. Why join HCRG Care Group? Hybrid working model for better work-life balance. Opportunity to develop your IT skills with full training and career progression. Be part of a supportive team that values collaboration and innovation. Ready to take the next step in your IT career? Apply today and help us deliver outstanding care through exceptional IT support. This hybrid role is primarily home-based, with 1-2 days a week based at our Runcorn Head Office (plus flexibility for training, projects, and business needs etc.) About the Company We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.