IT and Digital Services Programme Manager Uno - Pontypridd, South Wales
We are seeking an experienced Programme Manager to lead a multi-year digital transformation programme within Transport for Wales, focusing on improving customer experience across the multimodal app and digital environment.
Role Responsibilities
* Lead strategic programme delivery by managing scope, outcomes, delivery cadence, and team structure across a £5 million multi-year programme, ensuring successful implementation of TfW's multi-modal app and digital ecosystem used by millions of passengers.
* Shape and govern technical architecture through collaboration with product, architecture, and technical teams to define scalable APIs, platforms, and data models enabling a robust, integrated digital environment.
* Champion user-centred, accessible design by embedding user needs and accessibility principles through continuous research, testing, and feedback loops to drive iterative improvement.
* Manage digital delivery partnerships by overseeing relationships with app/web developers, backend providers, payment platforms, and integration specialists to align commercial performance.
* Run governance and stakeholder engagement by leading programme boards and working groups, providing regular updates to Executive Leadership, Welsh Government, and other senior stakeholders to ensure visibility and alignment with priorities.
Who We're Looking For
* Degree level qualification in IT, Business Administration, Economics, or a related field.
* Project management qualification such as APM or PRINCE2 or similar.
* Proven experience leading large-scale, complex digital or technology transformation programmes with multiple delivery partners in a public sector or regulated environment.
* Experience delivering high-quality digital products (apps, portals, platforms) for end users, ideally in transport, mobility, or public-facing sectors.
* Confident operating in Agile and hybrid environments, able to align product roadmaps with programme milestones and business outcomes.
Welsh Language Skills
The ability to speak/write Welsh would be welcome but is not essential for this role. Transport for Wales supports and promotes Welsh language development and offers opportunities for skill improvement through online learning, classroom courses, and funding for local courses.
Next steps
If this role sounds like the opportunity you are looking for, see the attached Job Description for further details. We are committed to equality of opportunity and welcome applicants from all backgrounds. This advert will close at midnight on the stated closing date; submit your application early. We reserve the right to close the vacancy early if warranted. You must hold the permanent right to work in the UK; we are not able to offer sponsorship at this time.
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