Help us shape the future of mental health support At Mental Health UK, we’re here to make sure no one faces a mental health problem alone. With demand for our services rising, fundraising has never been more vital. That’s where you come in. We’re looking for a creative, supporter‑focused Individual Giving Officer (Retention & Development) to help us deliver stand‑out supporter experiences and grow long‑term, meaningful relationships with our donors. This is your opportunity to join a friendly and ambitious fundraising team—one that celebrates bold ideas, champions inclusion, and puts supporters at the heart of everything we do. Salary £26,457-£30,410 plus £3000 London Weighting What you’ll do You’ll play a key role in delivering our Individual Giving strategy, working closely with the Senior Individual Giving Manager and colleagues across both Mental Health UK and Rethink Mental Illness. In this role, you will: Craft and deliver engaging multi‑channel campaigns that inspire donors and champion our cause. Develop stewardship journeys that surprise, delight, and retain supporters—from regular givers to payroll givers and cash donors. Manage relationships with agencies, printers and fulfilment partners to bring campaigns to life. Track, analyse and optimise campaign performance, using insight to continually improve our approach. Provide exceptional supporter care, responding to enquiries with empathy, efficiency and professionalism. Collaborate with colleagues across fundraising, communications, impact, finance, CRM and more—spotting opportunities to deepen supporter engagement. Ensure data is processed responsibly, ethically and in line with GDPR and the Fundraising Regulator’s Code of Practice. Every campaign you create, every story you tell and every donor you nurture will help us raise the income needed to support people with their mental health across the UK. What you’ll bring We’re looking for someone who is passionate, organised and ready to take ownership of exciting, impact‑driven work. You’ll thrive if you have: Experience in individual giving or direct marketing (charity sector desirable but not essential). Strong organisational and project management skills, with the ability to manage multiple campaigns. A confident, collaborative working style and excellent communication skills. An understanding of data segmentation and a test‑and‑learn approach. Experience working with suppliers and agencies. A commitment to inclusive, equitable fundraising and supporter engagement. Knowledge of fundraising regulations and GDPR. You may also have: A fundraising or marketing qualification. A desire to grow and develop professionally. Why join us? You’ll be joining a team that promises to: Put supporters first Strap a rocket to our ambition Let talent thrive Reflect all perspectives Cherish our data Be unmissable across the organisation We want you to bring your creativity, curiosity and drive—and help us deliver fundraising that truly makes a difference. Ready to apply? If you’re excited by the idea of crafting compelling campaigns, building meaningful supporter experiences and helping us grow our impact—we’d love to hear from you.