Provide one-to-one support to individuals in crisis via face-to-face, telephone, video, or messaging platforms. Apply trauma-informed and person-centred approaches to help individuals stabilise emotions and manage distress. Support individuals with safety planning, ensuring they leave the service with a clear and supportive plan in place. Provide practical guidance, signposting to relevant services and making onward referrals where appropriate.
Respond to referrals, manage appointments, and conduct follow-up calls to ensure continuity of care. Work collaboratively with colleagues and external partners to ensure joined-up support and effective communication. Maintain accurate and high-quality record keeping supporting safety, accountability, and service evaluation. Promote influence and participation of people with lived experience, encouraging feedback and participation in service development.
Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma. Participate in ongoing training and professional development, maintaining up-to-date knowledge and skills. Adhere to all organisational policies, including those relating to safeguarding, health & safety, and information governance. Support the Team Lead in maintaining a safe, calm, and welcoming environment during each shift.