Job Description
Kinect Recruitment is seeking a proactive and enthusiastic IT Support Engineer to join a growing IT team based in Harrogate. This is an excellent opportunity for an early-career IT professional with at least 12 months of hands-on experience in IT support, helpdesk operations, or technical troubleshooting.
You will play a key role in supporting day-to-day IT operations, assisting with hardware and software setups, and contributing to broader IT projects. The role offers hands-on experience and development across a broad IT environment, with the opportunity to build on your existing skills and grow within the team.
Key Responsibilities
* Provide first-line IT support for desktops, laptops, printers, and basic networking issues
* Log, manage, and resolve IT service tickets using an internal ticketing system
* Assist with new employee setups: hardware provisioning, software installation, user access, and onboarding
* Perform basic hardware installations, diagnostics, and repairs
* Support IT infrastructure tasks including network patching, cabling, backups, and system health checks
* Help maintain accurate IT documentation and inventory records
* Shadow senior engineers to gain exposure to IT security practices and infrastructure management
* Show interest in pursuing relevant IT certifications or further training
Working Pattern
* Full-time, on-site initially
* Hybrid working model available after probation period
* Occasional out-of-hours support required during major IT implementations or scheduled service windows
Essential Skills & Experience
* Minimum 1 year of experience in a helpdesk, IT support, or technician role
* Good knowledge of Windows 10/11, Office 365/Google Workspace, and basic networking
* Hands-on experience with hardware builds, setup, and troubleshooting
* Strong communication skills and a solution-focused approach
* Eagerness to develop a long-term career in IT
Desirable Skills
* Exposure to Active Directory, asset management tools, or basic scripting
* Familiarity with cybersecurity frameworks or certifications (e.g., CompTIA Security+, Cisco CyberOps)
* Knowledge of ITIL, ISO 27001, or IT security standards
* Interest in server environments (Windows/Linux), remote support tools, and software deployment