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Contract: Permanent, full-time
Salary: Competitive Salary and Bonus potential. OTE up to £30,300 DOE
Working hours: 44 hours per week, Monday to Friday 08:00–17:00, plus Saturday morning 9:00–13:00 on a rota basis
Overview
Join our diverse and dynamic team at Newtownards Renault as a Parts Advisor. This is an excellent opportunity for individuals who are driven by success and eager to thrive in our vibrant and successful company.
Employer: Charles Hurst Newtownards Renault
Responsibilities
* Receive all parts orders, interpret customer requirements, advise on additional needs or prices, match orders against stock, and inform customers if items are not stocked or need to be ordered
* Create customer orders for dispatch, ensuring accuracy and highlighting shortages
* Ensure orders are completed, invoiced, and dispatched as scheduled; keep customers informed of progress or any issues
* Maintain brand image and high levels of customer service within the department
* Handle customer complaints quickly and effectively, referring unresolved problems to the Manager
* Communicate with internal and external customers and suppliers, delivering exceptional service at all times
Skills and Experience
* Industry knowledge with demonstrable sales or telesales experience
* Automotive product expertise and a good technical understanding of automotive maintenance is beneficial
* Experience as a Parts Telesales Representative is preferred but not essential
* Excellent telephone manner, strong negotiation, persuasion, and influencing skills
* Commercially astute and results-driven
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in a leading rewards and benefits package to support your career, wellbeing, and life outside work.
Benefits
* Competitive salaries with structured pay scales and progression
* Generous annual leave that increases with length of service
* Enhanced family leave policies
* Access to Techscheme for discounted technology purchases with flexible payments
* Eyecare vouchers
* Smart Health – 24/7 GP services
* Dental insurance
* Critical illness cover
* MyView PayNow – access a portion of your pay as you earn
* Free Will writing services
* Flexible life assurance options
* Discounted gym memberships
* Travel insurance
* Home and technology vouchers
* bYond discounts
Equal Opportunity
Lookers and Charles Hurst are equal opportunities employers. We are committed to a discrimination-free, inclusive workplace that empowers our people to reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to commencing employment, including verification of recent employment, address, and a standard criminal record check. Driving license checks apply where required. Offers are made subject to a 6-month probation period from start date.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Motor Vehicle Manufacturing
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