2nd Line IT Support EngineerWelwyn Garden City (Hybrid working)£28,000 - £32,000 DOE
A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City.
Working in a rapidly growing and dynamic team providing top tech support to their SME client base, the role offers an exciting opportunity to work in a rewarding and fast paced environment.
Key Skills include:
* Windows Server administration, Windows 11-10 Operating Systems
* Strong proficiency with Office 365 suite
* Active Directory, Group Policy
* Hardware and software troubleshooting
* Good experience with virtualisation technologies
* Exposure to cloud technologies e.g. Azure
* Good understanding of network protocols e.g. (TCP/IP, DNS/DHCP)
* Full UK Drivers licence and willingness to travel is essential
It would be highly beneficial if the 2nd Line IT Support Engineer had previous MSP experience and relevant certifications e.g. CompTIA A+, and MS/AZ certifications.
Roles and responsibilities:
1. Provide 2nd line technical support to clients via telephone, email, remote assistance, and onsite visits.
2. Diagnose and resolve IT issues related to desktops, servers, networks, and periphera...