Overview
We are looking for a bright, driven, social, and proactive Community Manager to drive new memberships, manage existing members and work on strategic projects for WORKTECH Academy. The key is to cultivate and manage a collection of WORKTECH Academy global chapters in New York/North America, APAC, and EMEA focused on four sectors: financial, legal, tech, and life sciences.
You will possess a background in Membership Sales, customer success, or Membership Management, have experience liaising with senior-level clients, and have an interest in technology, architecture, culture, and design.
WORKTECH Academy is the world’s leading membership club and intelligence platform exploring the future of work. WORKTECH Academy is part of Ungroup, a collective of specialist knowledge, event, and consulting businesses focused on the future of work and the workplace. We have a roster of global high-profile member organisations from several different sectors seeking knowledge, data, and insights to inform their workplace strategies.
If you’re keen to join a young, entrepreneurial, highly collaborative company with its finger on the pulse of the latest workplace knowledge, we’re the company for you.
Responsibilities
* Drive New Business: Upsell and cross-sell memberships and thought leadership projects, utilising the chapters as a platform.
* Manage Global Chapters: Cultivate and oversee WORKTECH Academy chapters, working with local leads.
* Business Development Support: Assist the Development Director with proposals and pitches.
* Industry Engagement: Attend virtual/in-person events to network, attract new members, and expand industry contacts.
* Chapter Administration: Maintain accurate records, tracking key requirements and logistics.
* Membership Expertise: Develop in-depth knowledge of offerings to enhance sales opportunities.
* Member Communication: Craft targeted messages to engage members and promote initiatives.
* Content Management: Update article posts on the WORKTECH Academy platform via WordPress.
* Innovative Engagement: Identify new ways to engage and grow the membership base.
Requirements
* Graduate level or relevant industry experience
* Proven 2 years+ of work experience as a Community Manager or Membership Manager
* Proficient use of Microsoft 365
* Proficient use of WordPress
* Experience using CRM systems such as Salesforce
Skills and Characteristics
* Proactive, self-starter, able to work and learn independently
* Highly organised, outgoing, professional
* Excellent communication skills (both written and verbal)
* Confident working with senior leaders
* Strong business acumen and understanding of business needs
* Effective time and project management skills
* A keen interest in technology, design, architecture, and culture
Benefits
* Salary package: OTE target of approximately £45k with a base of £33k per annum (based on experience and sector expertise)
* 32 days holiday per annum (incl. Bank Holidays) rising to 37 linked to length of service
* Workation policy
* Training and development opportunities
* Hybrid working; typically working 2 days in our office
* Company shares options
* International travel
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