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Mandarin/Chinese-speaking Verifications Subject-Matter Expert, Crawley, West Sussex
Client: Hays
Location: Crawley, West Sussex, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
About us
We are one of the fastest-growing online marketplaces in the world, building a fair, transparent, and trusted platform where buyers and sellers thrive. Our mission is to shake up eCommerce with integrity, innovation, and momentum.
About the Role
As our Verifications Subject-Matter Expert, you'll be the authority on seller eligibility, fraud detection, and due diligence. You will review applications, identify red flags, and guide Verification Administrators. You will also help shape verification processes, define thresholds, and improve workflows.
What You'll Be Doing
* Conduct reviews of seller applications and documents
* Ensure legitimacy through due diligence checks
* Escalate tricky cases
* Develop verification criteria
* Analyze data using Salesforce and Excel
* Collaborate with leadership on process improvements
* Mentor Verification Administrators
What You'll Bring
* Strong analytical skills and attention to detail
* Proficiency in Excel
* Experience with Salesforce or similar CRM
* Clear communication skills
* Decision-making ability and accountability
* Organizational and multitasking skills
* Experience in eCommerce or online marketplaces
Why Join Us?
Join a bold, innovative team that values trust and transparency. Shape processes, influence decisions, and make an impact. This role offers a hybrid or remote working arrangement, with a salary of £30,000, working Monday to Friday, 37.5 hours per week.
To apply, click 'apply now' or contact us for a confidential discussion. If this isn't the right role, reach out for other opportunities.
Hays acts as an employment agency for recruitment and employment services. By applying, you accept our T&Cs, Privacy Policy, and Disclaimers available at hays.co.uk
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