We are seeking an experienced Interim ITIL Incident & Problem Manager to lead major incident response, define best‑practice, and drive measurable improvements in service resilience across a complex enterprise technology environment. This is a high‑impact role for a delivery‑focused contractor who can operate hands‑on, influence senior stakeholders, and embed sustainable improvements in Incident and Problem Management.Client Details Michael Page Technology are proud to be partnered exclusively with a large, complex UK-based organisation operating mission‑critical technology services, currently investing in the maturity and resilience of its IT Operations and Service Management function. The organisation runs a diverse, enterprise‑scale technology estate and is seeking specialist contract expertise to deliver measurable improvements in incident response, service stability, and operational performance.Description As the Interim ITIL Incident & Problem Manager, you will define and deliver strategy and roadmap, aligned to enterprise service management objectives. You will design, implement, and continually optimise end‑to‑end Incident Management processes, including incident detection and alerting, prioritisation, categorisation, and triage. Regular stakeholder communication will be a central aspect of the role, with you managing relationships with the wider Technology team, and senior lea...