Overview
Medical Receptionist - Oncology - Physician practice at Hackensack Meridian Health. The Medical Receptionist provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties.
Responsibilities
* Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
* Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
* Assists patients with the sign in process. Responds promptly to patient\'s needs.
* Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and signs and dates completed daily cash receipts.
* Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs. Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment.
* Manages patient check-in process. Consistently and courteously obtains and verifies required demographic information, collects copayment and any applicable balances; verifies insurance eligibility; ensures appropriate referrals are obtained; ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; accurately enters patient demographic information in billing/computer system.
* Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner. This includes posting charges and payments, collecting current and past due balances, and scheduling future appointments.
* Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager.
* Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders. Retrieves and returns records according to protocol.
* Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage. Willing to cross cover when necessary. Clocks in at designated start time. Manages time effectively to prevent unapproved OT.
* Pre-loads the EMR system and supports related workflows.
* Other duties and/or projects as assigned. Adheres to organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required
* High School diploma, GED, or equivalent programs.
* Ability to learn quickly and adapt to changing patient needs; strong accountability for improving lives of patients and caregivers; strong teamwork; commitment to ongoing education; patient-focused approach.
* Must be able to travel to various locations.
Education, Knowledge, Skills and Abilities Preferred
* Prior receptionist or clerical experience in a medical office.
* Epic experience.
Licenses And Certifications Preferred
* CPR certification.
Compensation
Minimum rate of $18.36 hourly. HMH is committed to pay equity and transparency; the posted rate is a reasonable good faith estimate of the minimum base pay at the time of posting and does not reflect the full value of our total rewards package.
Equal Opportunity
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, disability, marital status, or status as a protected veteran.
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