The job description contains valuable information but is somewhat repetitive and lengthy in parts. It can be improved by consolidating similar sections, removing redundant content, and ensuring clarity and focus. Here is a refined version:
Retail Customer Service Manager at Ladbrokes & Coral
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? Join our dynamic team at Entain, where no two days are the same, and contribute to a winning environment that prioritizes customer satisfaction and team success.
Salary: £12.50 per hour
Responsibilities
* Deliver outstanding customer service and promote safer gambling practices.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints with empathy and professionalism.
* Work towards targets and maintain high shop standards.
* Open or close the shop as needed, with responsibility as a key holder.
Working Patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will be approximately 15 hours, including long opening and closing shifts, as well as shorter evening shifts, varying week to week. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 or over.
* Passion for customer service and building relationships.
* Effective communication skills.
* Self-motivated and proactive.
* Ability to work independently and as part of a team.
* Calm and professional handling of challenging situations.
Additional Benefits
Enjoy a competitive package with benefits such as:
* Optional overtime.
* Pension scheme and ShareSave.
* Retail discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
We are committed to diversity, equity, and inclusion, ensuring a respectful environment where everyone can thrive. If you require adjustments during the recruitment process, please contact us.
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