Job Title: Duty Manager Location: Hatfield House Salary: £15,138 per annum paid overtime Contract: Permanent, Part-Time (20 hours per week, 5 out of 7 days) As a Duty Manager at Hatfield House, you will take a hands-on role in the day-to-day operations of the retail and hospitality outlets within this historic venue. Working as part of the Restaurant Associates team, you will help ensure that service standards, health and safety compliance, and operational procedures are consistently maintained to deliver an exceptional visitor experience. This part-time role requires strong organisational skills, attention to detail, and a hands-on approach to problem-solving. You will supervise front-of-house teams, oversee service delivery, and ensure smooth and efficient operations during your shift. Key responsibilities include monitoring staffing levels, supporting team training and development, maintaining stock control, and ensuring adherence to company and venue standards. You will assist with day-to-day decision-making, uphold the presentation and performance expectations of both Hatfield House and Restaurant Associates, and act as a key point of contact for guests and staff while on duty. This position is well-suited to someone looking to develop their leadership and management skills within a prestigious venue. You will work closely with the management team to achieve operational targets, drive service excellence, and contribute to the ongoing success of hospitality services at Hatfield House. Shifts This is a permanent, part-time role contracted for 20 hours per week, but the position is likely to average 30-40 hours per week, including paid overtime. Weekend work and availability during school holidays are required, along with the occasional evening shift. Shifts will vary between Monday and Sunday. Your key responsibilities will include: Take a hands-on role in daily operations of retail and hospitality outlets. Lead and supervise front-of-house teams to deliver exceptional service. Ensure compliance with health, safety, and company standards at all times. Maintain stock control, assist with ordering, and monitor inventory. Support team training, coaching, and ongoing development. Oversee service delivery, resolving operational issues promptly and efficiently. Act as a key point of contact for guests and staff during your shift. Uphold the presentation, operational, and brand standards of Hatfield House and Restaurant Associates. Assist with day-to-day decision-making and operational reporting. Work flexibly to meet operational needs, including weekends, school holidays, and occasional evenings. Our ideal Duty Manager will be: Experienced in managing or running a hospitality or retail operation, with a strong focus on delivering excellent service and smooth day-to-day operations. Enthusiastic and passionate about delivering exceptional customer experiences. Hands-on, proactive, and confident in overseeing daily operations. A natural leader who can motivate, coach, and develop a front-of-house team. Organised, attentive to detail, and able to prioritise tasks in a fast-paced environment. Flexible and reliable, with the ability to work weekends, school holidays, and occasional evenings. Committed to upholding high standards of service, health and safety, and brand values. Eager to learn and develop their leadership and management skills within a prestigious venue. Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/3110/70491001/52772771/BU RA Venues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!