Customer Service Advisor - Banking - FTC until 31st March (with potential to go permanent)
Salary: £23,500 - £25,000 per annum
Location: Hybrid
We're recruiting Customer Service Advisor - Banking on behalf of a leading national financial services organisation. This is a fantastic opportunity to join a supportive team environment where you'll be helping customers every day, building your skills, and gaining valuable banking experience.
The Role
As a Customer Service Advisor - Banking, you'll play a key role in delivering excellent service to customers across a variety of channels including telephone, webchat, and written communication. You'll be the first point of contact, handling a wide range of queries and providing solutions with confidence, empathy, and professionalism.
Key responsibilities of the Banking Associate include:
* Delivering brilliant customer service across phone, webchat, and email.
* Supporting customers with queries on mortgage accounts, intermediary applications, and general banking services.
* Handling administration tasks with accuracy and attention to detail.
* Identifying opportunities to enhance customer experience by going the extra mile.
* Building strong relationships with customers through clear communication and genuine care.
About You
We're looking for people who...