A LITTLE INFORMATION ABOUT US! Foods Connected is a cloud based software platform that helps retailers, suppliers and food businesses globally manage their supply chain, quality control and trading and planning management. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business. At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a team Skype call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers. We’re always keen to welcome talented individuals to join our team. So if you’re a natural planner, driven, with a passion for driving forward simple software solutions, creating great user experiences and customer satisfaction through organised, well managed processes then we’re looking for you! IS THIS SOMETHING THAT INTERESTS YOU? Reporting to the Head of Business for Customer Support, the Student Placement will be assisting in a wide range of the Foods Connected day to day commercial activities. This will be a fast-paced role within a fast growing company, working closely alongside the Project Leads with some of the most progressive retail and manufacturing companies in the food industry. It will be diverse in activity with being introduced to a multitude of areas within the business, so they will need to be able to adapt to different situations at ease. The Student Placement will have a fantastic opportunity to grow within the company and have the opportunity to become a key member of the team with huge scope for progressing as the company grows. On one extreme the Student Placement will learn about the food industry and the challenges that companies and people in this sector have on a day-to-day basis. On the other-side they will learn about agile software development and how applications can help manage information and create analytics to drive improvement within food companies. The Student Placement will need to be creative and generate ideas and proposals to help clients overcome their problems and inefficiencies. They will thrive on interaction with people and learn to develop fantastic communication skills to really listen to their clients problems and then properly describe potential solutions. JOB ROLE: Student Placement RESPONSIBILITIES: KEY SKILLS: • No requirement to be an expert but have a good understanding of IT systems and the ability to pick up new software tools easily. • Have a passion for the Food Industry and the processes involved across raw material, production, commercial, quality and retail. • Excellent communication and presentation skills and be able to communicate clearly what something does and the benefit it brings. • Be committed, keen to learn and have drive and determination to design and bring improvements to established working practices. Technical Support • Reviewing of all new tickets added to the portal by users, checking that they are genuine, and following a process to ensure that all tickets are closed out in an efficient manner. • Following internal policies and processes to ensure that the customer support strategy is being adhered to, so that are users all given excellent customer service. • Discussing with the Customer Support Manager how tickets are being handled on a day to day basis, and identify issues, or any possible areas for improvement. • Coordinating with the Customer Support Manager on support priorities, and identify opportunities such as targeting users to engage with our Webinar service to raise awareness about particular outstanding tasks. • Organising and maintaining the solutions with the support portal, to ensure that users within Foods Connected can self-help as much as possible, and have an enjoyable experience whilst learning what the system can do. • Reviewing and analysing the tickets with the Customer Support Manager, so that this insight can be feed back into the business for strategic development. • Exploring new technologies and bringing ideas to the Customer Support Manager on potential areas that should be explored more. Ultimately the Student Placement will be responsible for providing excellent customer service to users of the system and ensuring that our dedication to building an industry leading system is reflected in the way we communicate to all our users. Candidate Qualification Applicants will only be considered who are registered and actively undertaking studies in a food related or business or IT related field. Candidate Experience • No requirement to be an expert but have a good understanding of IT systems and the ability to pick up new software tools easily. • Have a passion for the Food Industry and the processes involved across raw material, production, commercial, quality and retail. Benefits: In addition to a very competitive salary we also provide an excellent benefits package including: • Private medical care. • Contributory pension. • Flexible working hours. • Relevant management training to enable you take up a high degree of responsibility within the business quickly. • On the Job Training to expose you to all aspects of the business. • Coaching and mentoring in all areas of the business. • Working within a small but growing team with a real focus on directing all our efforts on the needs of the customers. • The chance to lead the creation of innovative solutions that are quickly rolled out to the industry where you can see your work in use by our customers. • The ability to grow into a key contributing member of our team with real responsibilities and targets.