Job Introduction
What you’ll do
As the Director of Housing, you will provide strategic leadership and operational oversight for all housing-related services across NHG’s general needs and supported housing portfolio. Reporting to the Chief Customer Officer, you will lead the delivery of customer-focused housing management, lettings, safeguarding, and anti-social behaviour services.
You will play a key role in implementing NHG’s Resident First Target Operating Model, ensuring services are responsive, data-informed, locally connected, and tailored to resident needs rather than adopting a one-size-fits-all approach.
You will drive improved performance, regulatory compliance, resident satisfaction, and operational efficiency while ensuring vulnerable residents receive targeted and effective support.
How you’ll do it
1. Lead the development and delivery of a modern, resident-focused housing management service.
2. Implement and embed the Resident First Target Operating Model across housing services.
3. Ensure compliance with housing legislation, consumer standards, safeguarding requirements, and health & safety regulations.
4. Oversee housing management, ASB interventions, tenancy fraud prevention, and lettings performance.
5. Drive efficient lettings processes to minimise void loss and maximise occupancy.
6. Lead safeguarding arrangements and ensure robust policies and procedures are in place.
7. Use data insight, resident segmentation, and personas to tailor service delivery and improve customer outcomes.
8. Build strong partnerships with local authorities, police, health services, councillors, MPs, and other stakeholders.
9. Ensure an effective out-of-hours service is in place to respond to incidents outside core hours.
10. Represent NHG externally and advocate for residents where appropriate.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
11. Educated to degree level in Housing Management, Property Management, Business, Finance, or a related field.
12. Membership of a relevant professional body such as the Chartered Institute of Housing.
13. Proven senior leadership experience within housing services.
14. Strong knowledge of housing legislation, tenancy law, safeguarding, and regulatory frameworks.
15. Experience leading complex service transformation and change programmes.
16. Excellent communication, stakeholder engagement, and partnership management skills.
17. Strong commercial awareness and evidence of delivering innovative, customer-focused services.
Desirable:
18. Experience delivering housing services in London.
19. Experience of target operating model redesign.
20. Evidence of leading rapid cultural change within a complex organisation.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
21. Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
22. Generous pension scheme
23. Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
24. Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
25. Health cash plan
26. Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
27. Interest free loans - season ticket loan, tenancy deposit loan, and training loan
28. Cycle to work scheme.
29. Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
Step 1: If you are interested, please send your application now! Closing date is Sunday 24 May 2026.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
If you are successful and are offered this role with us, this offer will be subject to a number of pre-employment checks, including checks of your public online presence and public social media profiles. If you have any questions about what this will involve, please speak to a member of the HR Team.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Attached documents