We are seeking an experienced Learning & Development (L&D) Specialist with strong expertise across warehouse operations, sortation centers, transportation, and last mile delivery networks.
This role will design and implement operational training strategies that drive productivity, safety, service quality, and cost efficiency across the full logistics value chain. The ideal candidate understands high-volume, fast-paced logistics environments and can translate operational processes into structured, measurable learning programs.
The L&D Specialist will partner closely with Operations, Fleet Management, HR, and Senior Leadership to align workforce capability with business KPIs.
Key Responsibilities
Conduct end-to-end Training Needs Analysis (TNA) across logistics functions
Develop structured onboarding programs for operational and managerial staff
Design blended learning programs (classroom, digital, on-the-job coaching)
Develop SOP-based training manuals and e-learning content
Establish Train-the-Trainer programs for supervisors
Ensure compliance with safety and regulatory standards
Required Qualifications
Bachelor's degree in HR, Business, Logistics, Supply Chain, or relevant majors
4–8+ years of L&D experience within logistics, courier, 3PL, or e-commerce
Strong operational understanding of Warehouse processe, Sortation hubs, Fleet & transportation management, Last mile delivery networks
Experience training blue-collar and operational workforce
Experience working in KPI-driven environments