What you’ll be doing
1. Accountable for delivering network connectivity required to onboard tenants onto the Network Cloud platform, enabling secure and reliable consumption of platform services.
2. Designs, builds, tests, and validates tenant network connectivity, including firewalling, routing, and inter-site connectivity, in line with Network Cloud standards and architectures.
3. Acts as the primary network engineering point of contact during tenant onboarding, working directly with tenants and internal teams to understand and deliver end to end connectivity requirements.
4. Provides ongoing technical support to tenants for network connectivity, including changes, enhancements, and issue resolution post‑onboarding.
5. Works closely with Omninet, 21C, and internal network services to deliver end‑to‑end connectivity solutions across data centres, cloud platforms, and external networks.
6. Integrates network changes into CI/CD pipelines and automated workflows to improve consistency, quality, and speed of connectivity delivery.
7. Ensures all network implementations align with security principles, platform controls, and risk management requirements within the Network Cloud environment.
8. Produces and maintains network design documentation, onboarding artefacts, and operational handover material to support transition into live operations.
9. Supports complex connectivity incidents and escalations, contributing to troubleshooting, root cause analysis, and service improvement actions.
10. Engages with internal stakeholders including service management, security, platform, and operations teams to ensure network connectivity is delivered and supported effectively.
11. Contributes to the continual improvement of Network Cloud networking standards, onboarding processes, and connectivity patterns.
12. Supporting the delivery of new products and service on the platform, following the AIS and ITIL frameworks.
Skills Required for the Role
13. Educated at degree/foundation degree level OR alternatively Network Cloud platform specific business experience
14. Excellent communications with internal senior stakeholders and external customers.
15. Accreditations: JNCIA Cloud, Linux Administrator, any IP Routing/Switching.
16. Strong understanding of networking concepts including routing, switching, IP addressing, and inter‑site connectivity within cloud or multi‑tenant environments.
17. Hands‑on experience with firewall platforms, including policy design, NAT, routing integration, and security controls.
18. Working knowledge of Network Cloud environments and private cloud networking architectures.
19. Experience working with carrier or backbone connectivity services such as Omninet and 21C, or equivalent services.
20. Experience delivering network changes through CI/CD pipelines, including infrastructure as code, version control, and automated testing.
21. Strong stakeholder management skills, with the ability to engage effectively with tenants, suppliers, and internal engineering and operational teams.
22. Ability to translate business and application requirements into secure, scalable, and supportable network designs.
23. Strong troubleshooting skills across complex, multi‑domain network paths involving internal platforms and external providers.
24. Understanding of network security principles and how they apply in shared cloud platforms.
25. Ability to produce clear and concise technical documentation suitable for operational handover and long‑term support.
26. Familiarity with ITIL‑aligned change, incident, and problem management practices.
Experience Required for the Role
27. Experience of working with senior stakeholders and customers.
28. Experience designing and delivering network connectivity within a cloud or multi-tenant environment
29. Experience onboarding customers or tenants, including end to end connectivity and delivery management
30. Experience working with Omninet and 21C connectivity services or equivalent carrier-grade network providers
31. Experience delivering customer or tenant network connectivity within a cloud, hosted, or multi‑tenant environment.
32. Experience working directly with customers or tenants to gather requirements, explain designs, and support service onboarding.
33. Experience supporting network connectivity post‑delivery, including troubleshooting, changes, and service improvements.
34. Experience coordinating and delivering network tasks across multiple teams and suppliers.
35. Experience working within structured change and release management processes.
36. Experience contributing to incident resolution and root cause investigation for network‑related issues.
37. Experience working in environments that emphasise security, governance, and standardised architectures.
38. Experience maintaining documentation and operational handover material for supported services.
39. Desirable experience of working within Network Cloud or similar enterprise cloud platforms.
Nice to Have Experience
40. Exposure to Kubernetes or container networking concepts in cloud environments.
41. Familiarity with Linux environments (Ubuntu desirable) and basic troubleshooting across network and host boundaries.
42. Experience working alongside firewall rule automation or approval tooling, such as Cloud Autofix or similar change automation platforms.
43. Experience supporting or designing multi‑site or multi‑AZ architectures, including inter‑DC routing and resiliency patterns.
44. Experience integrating network configurations with automation and CI/CD tooling (for example Git‑based workflows, Jenkins pipelines, or infrastructure‑as‑code approaches such as Terraform or similar).
45. Awareness of telecoms or cloud security legislation and standards, such as the Telecom Security Act.
Benefits
46. On target 10% on target bonus
47. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
48. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
49. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
50. 25 days annual leave (not including bank holidays), increasing with service
51. 24/7 private virtual GP appointments for UK colleagues
52. 2 weeks carer’s leave
53. World-class training and development opportunities
54. Option to join BT Shares Saving schemes.