Job Summary
Do you have customer service experience in an office, retail or hospitality? Maybe you’re working in an administration role, but not yet had the chance to speak to customers on the phone.
As Customer Service Co-ordinator your focus will be on providing exceptional service to an extensive range of customers, building, and nurturing strong relationships with key contacts and providing support on a variety of communication platforms. If you are enthusiastic, driven, and ready to join a supportive team who thrive on great customer satisfaction and achieving KPI’s, then look no further.
You would be expected to maintain up to date knowledge of the sector’s products and services, which will aid you in understanding the expectations and specific needs of the customers.
It’s important that you are organised, proactive and willing to investigate customer complaints/enquiries, taking ownership of the instance and being a point of contact from start to finish.
The Benefits:
1. Holidays - 23 days of annual leave, increasing to 25 days after two years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility.
2. Birthday Leave - Enjoy your special day off once you reach one year of service.
3. Volunteering Day - One paid day per year to support a local community project.
4. MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!
5. Gym Discounts - Corporate discounts at selected local gyms.
6. Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
7. Employee Referral Programme - Recommend great talent and earn a reward.
8. Long Service Awards - Celebrating your milestones with us.
9. Reward & Recognition Schemes - Recognising and celebrating achievements across the business.
Additional Information:
10. 37.5 hours per week, Monday to Friday. 8:30am to 5pm, with 1 hour for lunch.
11. First 3 months will be working from the Telford office 5 days a week, then after the 3 months the option for hybrid working with a minimum requirement of 3 days worked from the office.
12. The occasional Saturday shift is a requirement and will be worked from home, 8am-12pm. This is done on a rota basis, roughly 1 in 7 weeks, and is paid at a fixed rate.
Vacancy Type Internal and External Entity Reconomy Connect