What you’ll be doing:
* Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers.
* Collaborate with other managers to ensure the overall store shopping experience is successful.
* Manage people by overseeing performance and capability, conducting disciplinary actions, and ensuring accurate scheduling and pay.
Our online teams typically work early mornings, with picking for deliveries usually from 04:00 to 08:00.
What makes a great online manager:
* Previous experience in line management within a fast-paced, operational environment.
* Exceptional customer service skills and ability to coach a team to deliver the same.
* Proven ability to meet KPIs or other performance metrics.
* Experience managing disciplinary, performance, or employee relations issues.
* Ability to lead operations independently, especially in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We also offer a range of benefits including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on paydays.
* An annual performance-based bonus scheme.
* Free food and hot drinks in all stores.
* Generous holiday entitlement, plus maternity and paternity leave.
* Matching 4-7.5% of pension contributions.
* Sainsbury’s share scheme for discounted investments.
* Wellbeing support including emotional, legal, and financial assistance.
* Colleague networks for support and development.
* Cycle to Work scheme for purchasing bikes and cycling gear.
* Special offers on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We strive to be an inclusive retailer where everyone can reach their potential and feel welcome. We offer enhanced leave for families, support for carers, mentorship, training, and career progression. Our diversity initiatives aim to foster a culture of inclusion and respect. For more information, please visit here.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our stores, leading with boldness, a passion for service, and a focus on opportunities. They empower teams to excel daily, ensuring product availability, safety, and smooth operations. Their leadership makes shopping a rewarding experience for customers and a fulfilling one for colleagues. This is how we bring our purpose to life, one impactful action at a time.
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