✨🧑💼Customer Success Manager | FinTech | SaaS | First CS Hire 🧑💼✨
Role: Customer Success Manager
Location: Central London - 3 days a week in the office
Salary: up to 60,000 + 20-30% bonus
🚀 First CS hire – huge ownership and visibility
🤝 Collaborate closely with founders and product teams
📈 Join a fast-growing FinTech reshaping fixed income technology
A fast-growing FinTech company in London is on the lookout for a Customer Success Manager to lead and shape the customer journey for their cutting-edge SaaS platform. The firm delivers strategic solutions for fixed income markets and is building powerful tools that streamline investment management and reporting for financial professionals.
This is a greenfield opportunity—you’ll be the first hire dedicated to Customer Success, giving you the chance to define the function, build scalable processes, and make a real impact. You’ll work closely with the founders, product team, and a growing client base to ensure smooth onboarding, strong engagement, and long-term success.
What You’ll Be Doing:
* Take full ownership of the client journey—from onboarding through to adoption and expansion
* Deliver tailored product demos, training sessions, and ongoing support
* Build deep relationships with users to understand their needs and drive engagement
* Collaborate across teams to improve the SaaS experience and influence product development
What They’re Looking For:
* Experience in B2B Customer / Client Success, within SaaS and FinTech, or financial services
* Confident communicator who can simplify complex workflows for clients
* Comfortable running onboarding, demos, and client training sessions
* Proactive, relationship-focused, and excited to shape a function from the ground up
* Bonus if you’ve worked with trading platforms, investment tech, or early-stage startups
Why Join?
* 🚀 First CS hire – huge ownership and visibility
* 🤝 Collaborate closely with founders and product teams
* 📈 Join a fast-growing FinTech reshaping fixed income technology
✨🧑💼Customer Success Manager | FinTech | SaaS | First CS Hire 🧑💼✨