Job Purpose
This role is in support of Cencoras wholesale distribution services in Europe operating through our Alliance Healthcare business. It is a truly exciting opportunity to be part of Alliance Healthcare UK's new next-generation Central Logistics Centre (CLC) in the B24 postcode area. You will play a pivotal role in the launch, continuous improvement, and ongoing success of this world-class game-changing facility. Designed with advanced automation and cutting‑edge robotics, the CLC will redefine how Alliance Healthcare manages and delivers medical health and beauty products to our customers across the UK.
Job Scale
Control Room Specialist will provide core shift cover and ensure the efficient operation of the warehouse control system (KNAPP) and Manhattan warehouse management systems (WMS). The Control Room Specialist will be responsible for planning and virtually monitoring system performance within the Central Logistics Centre (CLC), troubleshooting defective equipment/systems, partnering with the appropriate department for resolution, and addressing issues promptly to release and monitor workflows.
Principal Accountabilities
System Monitoring and Issue Resolution
* Provide core shift cover of the Knapp and Manhattan warehouse management system, meticulously tracking and documenting the operational systems status and ensuring prompt resolution of any issues.
* Ensure maximum use of system capacity, including identifying and mitigating systematic bottlenecks.
* Monitor system performance to ensure optimum throughput and system availability.
* Participate in troubleshooting and conducting root cause analysis for complex control system‑related issues.
* Identify when performance is dropping below accepted levels and promptly seek solutions to resolve system issues to minimise downtime and ensure continuous operations.
* Partner with technical team to develop best practices for the WMS.
Operational Leadership
* Act as a point of contact for all on‑shift team leaders and department managers, answering questions and providing a source of answers and further understanding.
* Collaborate with team leaders to ensure smooth communication and efficient issue resolution.
* Ensure that the warehouse systems utilise workload information daily to optimise service and efficiency.
* Continuously monitor and improve system performance to enhance operational productivity.
* Provide KPI data to the warehouse leadership and operations teams to support their planning and tactical processes.
* Oversight of technical resource development will involve creating long‑term strategic plans to guarantee efficient and cost‑effective solutions.
Support and Coordination
* Assist team leaders and department managers by providing technical support and insights into system performance.
* Coordinate with IT and engineering teams to escalates and resolve technical issues.
* Build and be part of a positive work environment built on our Guiding Principles, encouraging teamwork and continuous improvement.
* Use influencing skills to ensure issues and challenges overcome within a timely manner.
Health and Safety and ESG
* Ensure all systems comply with safety standards and company policies.
* Promote a health and safety culture which ensures safe processes, procedures and behaviours as well as continuous improvement through best practice activities.
* Ensure all work adheres to regulatory compliance standards including EU Good Distribution Practice (EUGDP) and Standard Operating Procedures (SOPs).
Operational Efficiency
* Maintain high standards of quality and accuracy in all warehouse operations ensuring pharmaceutical products are handled correctly.
* Support the Knapp team ensuring they respond quickly to issues to minimise operational impact.
* Coordinate efforts to address system faults and operational disruptions promptly.
* Support weekly pick strategy changes to ensure the warehouse is set up for the coming week.
* Ensure A‑frame channel set‑up is optimised and act on any slotting changes that may be needed.
* Manage the outbound flow, including tactical workload prioritisation, to ensure store service is not affected by operational issues.
* Continuously monitor system performance to ensure it meets expected levels.
* Identify trends and patterns in system performance to improve throughput and availability.
Essential Requirements
* Excellent communication, interpersonal and problem‑solving skills.
* Ability to work in a fast‑paced working environment.
* Experience in an automated high‑volume warehouse.
* Demonstrated ability to apply technical knowledge to diagnose, troubleshoot, resolve or help others resolve equipment and process issues.
* Excellent analytical attention to detail and problem‑solving skills, including the ability to deal with ambiguity.
* Demonstrated ability to prioritise and multi‑task various and conflicting responsibilities.
* Ability to work independently and as part of a team.
* Comfortable working in varying temperatures within the warehouse environment.
* Proficiency in data analysis and performance metrics.
* Ability to work collaboratively and effectively across multiple functional departments.
* Ability to lift and move materials as needed, as well as standing and walking for extended periods.
* Ability to work with multiple platforms utilising desktop computers, PCs, handheld devices and material handling equipment.
* Ability to work flexible hours, including shifts to meet operational needs.
* Strong organisational skills to manage time, tasks and resources effectively, ensuring deadlines and targets are met.
* Advanced computer skills including Microsoft Office 365 applications.
Desirable Requirements
* Strong knowledge of KNAPP and warehouse management systems (WMS) and automated technologies.
* Knowledge of regulatory compliance and quality standards in pharmaceutical distribution.
What Cencora Offers
* Be one of the first to join a brand‑new operation where you’ll play a key role in shaping and establishing best‑practice ways of working from the ground up.
* Manage and oversee a highly automated warehouse using advanced systems and equipment to drive efficiency and innovation.
* Work with cutting‑edge technology at one of the most automated pharmaceutical sites in the world.
* Be integral to the business's success by ensuring smooth operations and delivering exceptional customer service through proactive problem‑solving and system optimization.
* Work closely with systems operations and other cross‑functional teams to align processes, improve workflows and ensure seamless communication.
* Thrive in a dynamic environment with the ability to take ownership of challenges and take initiative.
* Use data and trends to identify root causes, solve problems and lead continuous improvement efforts to optimise warehouse performance, identify and drive metrics to improve site throughput and service levels.
* Enjoy a role that blends working with people, managing complex systems and refining processes for maximum efficiency.
Benefits
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Employment Details
* Employment Type: Full‑Time
* Experience: Years (exact range not specified)
* Vacancy: 1
* Monthly Salary: 5 - 9
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non‑discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned.
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