About The Company The Cwmbran family is recruiting! We are looking for a part time Team Leader position working 24 hours over 3 days a week (flexibility regarding days can be discussed at interview). As a Team Leader within Cwmbran Day Opportunities, you will play a key role in supporting adults with physical and learning disabilities, including complex needs. Working with the current Team Leader and reporting directly to the Service Manager, you will lead a team of support staff to deliver high-quality, person-centred care and meaningful day experiences. You'll ensure the smooth running of daily operations, uphold regulatory standards, and foster a positive, inclusive environment that promotes independence, engagement, and well-being. Key Responsibilities 1. Operational Support - Assist the Service Manager in the day-to-day running of the service, including staffing, scheduling, and resource coordination. - Ensure compliance with the local authority and health and safety regulations. - Uphold Salutem policies and procedures across all aspects of service delivery. 2. Team Leadership - Lead and motivate support staff, ensuring they are well-trained, supported, and delivering high standards of care and support. - Support recruitment, induction, and retention of staff, including hands on cover when needed. - Conduct regular supervisions and staff appraisals, identifying development needs and opportunities. - Promote a culture of teamwork, inclusivity, and continuous learning. - Plan and coordinate meaningful, person-centred activities for support workers to deliver, ensuring they align with individual goals, interests, and developmental needs. - Chair team meetings in the absence of the Service Manager, ensuring effective communication, continuity, and follow-up on actions. 3. Person-Centred Planning - Ensure individual support plans are in place and regularly reviewed, reflecting each person's goals, preferences, and needs. - Work collaboratively with the wider multidisciplinary team to support individuals with complex physical, mental health, or behavioural needs. - Monitor service delivery to ensure plans are followed and outcomes are achieved. - Ensure that planned activities contribute to personal development, social inclusion, and overall well-being. 4. Quality and Compliance - Participate in audits and reviews to maintain high standards of care and compliance. - Support quality improvement initiatives and ensure accurate documentation, including support plans and risk assessments. - Assist in preparing for inspections, internal and external reviews. 5. Safeguarding and Risk Management - Identify and manage risks to individuals and staff, ensuring appropriate safeguards are in place. - Ensure safeguarding protocols are followed and incidents are reported and addressed promptly. - Promote awareness and adherence to safeguarding policies among staff. 6. Family and Stakeholder Engagement - Act as a point of contact for families and carers, maintaining open and empathetic communication. - Keep families informed of changes in support or health status. - Champion a person-centred approach that respects individual rights and choices. 7. Resource Coordination - Support the Service Manager in managing budgets and resources effectively. - Oversee stock levels and ensure the service is equipped to meet individual needs. - Contribute to cost-effective rota planning and resource use. Person Specification Qualifications - QCF Level 3 in Health and Social Care (or equivalent) is essential. Experience - Experience in a leadership role within adult social care, ideally in day services or complex care settings. - Background in supporting individuals with physical, learning, and/or mental health needs. Skills and Abilities - Strong leadership, organisational, and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to manage priorities and remain calm under pressure. - Knowledge of safeguarding, regulatory standards, and person-centred care principles. Desirable Attributes - Passion for supporting adults with complex needs and enhancing their quality of life. - Commitment to continuous improvement and high standards of care. - Proactive and hands-on leadership style. - Empathetic, patient, and resilient. This role is ideal for someone who thrives in a leadership position, values person-centred care, and is committed to creating meaningful opportunities for individuals in a dynamic day service environment About The Role As a Deputy Manager you will assist the Registered Manager in all aspects of the day-to-day running of the home, this includes ensuring that the needs of the service users are met, managing the staff team, monitoring the quality of care and support, ensuring high standards of professional practice, whilst achieving compliance with external regulatory standards. Reporting to the Registered Manager, the post holder will work to ensure that specialist and quality care and support for service users is maintained through assisting in the planning, implementation, supervision and evaluation of service user care and support. The Deputy Manager's will also be required to ensure that policies, procedures, systems and workplace practices are fully implemented and consistently applied. You will be passionate about motivating and empowering your team and encouraging their development. You will also be an inspiring role model, leading by example, imparting knowledge, championing best practice and promoting new thinking, enabling the team to help the people we support to make choices and decisions, live each day to the fullest and develop life skills along the way. We are looking for a highly motivated team member who will either have or be working towards NVQ/Diploma in Health and Social Care level 3/5. Experience of working with individuals with communication difficulties is desirable. A sound working knowledge and understanding of CQC Regulations and Standards, the Mental Capacity Act and the Deprivation of Liberty Standards is also desirable. Creating an environment where people feel safe, we work with each individual to build their confidence and skills, empowering them to lead a rich and fulfilling life as independently as possible. The successful candidate will need to show a high level of commitment and flexibility in the role and be able to work closely with the Registered Manager and staff team to ensure the very best outcomes are achieved for the individuals residing at Ashleigh House. In this role you will be expected to: - Demonstrate written communication skills, sufficient to contribute to a record keeping system. - Be able to demonstrate a warm, person centred and affirmative approach to the individuals we support. - Be able to remain compassionate, and professional during challenging times. - Be willing to work alongside clinical professionals - Be open to new ideas and ways of working. - Lead and delegate appropriately when on shifts. - Complete regular staff supervisions. - Be a positive role model in all aspects of our daily work life - Assist an individual when in crisis to manage their behaviours Benefits - FREE Online 24/7 GP Service for you and your family from a GP who can prescribe - Competency Frameworks and Pay Scales - Wagestream – where any day can be a payday - Refer-a-Friend Scheme - Instantly earn points and cash rewards - Sovereign Health Care Plan - Canada Life, Group Life Assurance - Blue Light Card - Blink, our internal communications app - Pension scheme - Free DBS check (Disclosure and Barring Service) We have a massive duty of care towards those we support who are often the most vulnerable in society, which is why our staff are encouraged to keep up to date with vaccines and focus on self-care too. You can find out more about us on our recruitment site. There's information about the team, our benefits, training and importantly what makes us 'HumanKind'. If you like the look of us, register your interest for a role. You never know, you might find a job to love, just around the corner!