Who we are.
Expect the best. Experience Better.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services
Our Mission:
We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.
Our Personality:
Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully.
Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications.
Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact.
Our Values:
Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. But we never rest on our laurels. We continuously seek to enhance this reputation in order to give our members and clients the best service possible
Attention to detail: We know it’s the smallest touches that make the biggest difference. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail. From the ordinary everyday lifestyle requests to the extraordinary once-in-a-lifetime experiences, we ensure that every interaction, touchpoint, and detail is executed to the highest standard.
Member-first and client-focused: Our members and clients are our raison d’être. They place their trust in us, so we place them at the heart of everything we do. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. With them in mind, we always strive to go above and beyond.
Pursuit of perfection: We know all our clients expect nothing but the best. That’s why we strive not only for excellence but to exceed all expectations. Our unmatched dedication to the pursuit of perfection – whatever that looks like to each individual client – is what sets up apart from the competition.
Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us – from raising vital funds to spreading awareness.
Job Summary:
The HR Business Partner is responsible for managing benefits & compensations for employees as well as to be a trusted advisor on employment issues.
Main duties & responsibilities to include but not limited to:
* Lead and support on Employee Relations (ER) issues, ensuring pragmatic support to managers.
* Support on a diverse range of HR projects throughout 2025, including: Building a new career framework, implementing a new HRIS system, developing talent management and performance processes and supporting HR policy and handbook initiatives.
* Implement strategies that enhance employee engagement, job satisfaction, and overall team morale.
* Provide support during periods of change, such as organisational restructuring, technology adoption, cultural shifts, or process improvements.
* Work with managers to set clear performance expectations and goals for team members.
* Provide ER guidance with empathy and a focus on upskilling managers, proactively addressing concerns to minimise escalations.
* Support of Performance Improvement Plans (PIPs) :Guide managers and team members through performance appraisals, ensuring fair, objective evaluations and constructive feedback.
* Serve as the primary contact for employees’ concerns, feedback, and suggestions, addressing them appropriately.
* Collect and analyse HR metrics and trends to identify areas for improvement.
* Collaborate closely with the Group Head of HR to support strategic decisions at the executive level.
* Conducting quarterly building risk assessments and H&S committee to ensure compliance and best practice
* Managing the Facilities & Front of House team
* Contribute to the development of good HR practice and procedures to drive performance by actively participating and contributing within the function, networking with other colleagues and by maintaining knowledge and understanding of current employment law.
* Conducting quarterly building risk assessments and H&S committee to ensure compliance and best practice.
Requirements:
* Demonstrable experience as a People Partner or alternatively a highly experienced People Advisor applying strategic thinking across multiple people-team disciplines, including people operations, employee relations, development, and talent;
* Alternative, experience at manager level in any people-related discipline with a track record of collaboration across multiple people disciplines and working closely with People Partnering.
* CIPD Level 5 qualified or equivalent experience.
* Experience in building trusted relationships with leadership teams and coaching for high performance.
* Excellent written & oral communication.
* ‘Can-do’ attitude – ready to get involved at all times
* Fast learner – adapting to new processes in rapid change climate
* Great attention to detail
* The ability to prioritise, delegate and meet deadlines
* Self-starter & own manager – work autonomously
* Excellent IT skills
* Team player
* Excellent interpersonal skills
* Mature approach, dedicated and committed with a strong worth ethic
* Dealing with confidential information using discretion and sensitivity at all times
Hours of work:
Contractual hours are from 0900 to 1730 Monday to Friday.
However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.