Whichever job you take on at ShelterBox, you will be working towards a world where no family goes without shelter after disaster.
Our team are the foundations of ShelterBox. They create a framework in which we are able to transform lives.
You would be joining ShelterBox at an exciting time of growth, helping us to continue to maximise both our reach and the impact of our work. Our team is full of positive, people focused individuals with a real passion for our cause.
Do you have the skills, personality and ambition to help us write our next chapter?
Salary: £29,773 per annum,
Grade: 5
Position Type: Permanent contract; 37.5 hrs per week ( Flexible hours considered)
Responsible to: Community & Events Manager
Location: Remote (UK Only) or ShelterBox Head Office, Truro, Cornwall
At ShelterBox, we know that powerful storytelling, consistent communication, and unforgettable experiences are key to inspiring action. That’s where our community events and products come in. TheCommunity Fundraising Marketing & Events Officerplays a vital role in delivering a dynamic programme of fundraising campaigns, events, and communications that connect people to our mission in meaningful ways.
From national initiatives likeTent for LentandTea in a Tent, to flagship events like theTruro Carol Concert, this role is about creating moments that move people from awareness to action. You’ll lead on marketing, supporter journeys, and project management for our community fundraising events, ensuring they are engaging, impactful, and aligned with our strategy.
You’ll also be responsible for mass communications and the creation of high-quality resources that support and empower our national network of community fundraisers and volunteers. Whether that’s a campaign toolkit, an email journey, or a direct mail appeal.
Working closely with the Community Engagement Officer, you’ll help shape the future of community fundraising at ShelterBox - building stronger supporter journeys, amplifying our message, and raising vital funds for families affected by disaster.
Who are we looking for?
We’re looking for a creative and organised communicator who thrives on bringing people together through compelling campaigns and memorable events. You’ll be confident managing multiple projects, with a flair for storytelling and a strong grasp of how to engage audiences both digitally and in person.
You should have experience in marketing, fundraising, or events and be comfortable leading on campaign planning, content creation, and supporter engagement. A keen eye for detail, strong project management skills, and the ability to work collaboratively are essential.
Duties will include but not be limited to:
· To work with the Community Engagement Officer on the development and roll out of our community fundraising programme, identifying areas of growth and undertaking regular analysis to increase the awareness, engagement and income generating opportunities
· Coordinate and help deliver fundraising campaigns, Tent for Lent and Tea in a Tent, engaging existing audiences, generating new leads, income and awareness for the organisation.Actively seeking further opportunities to grow these campaigns.
· Contribute and implement marketing plans, materials and content for all campaigns and activities to recruit and retain supporters, making sure brand and impactful messaging are at the heart of everything we do and driven by audience insight.
· Identify and maintain effective administrative processes for events and campaigns, ensuring accurate communication and financial records, while using data insights to drive continuous improvement and learning.
· Actively seeking further opportunities in the UK fundraising market to develop our events and campaign portfolio, offering engaging products for our audiences.
· Coordinate our annual Truro carol concert, working collaboratively with the wider Fundraising and Communications team to deliver an engaging and memorable fundraising event.
· Establish and help deliver the community fundraising marketing and communications plan, identifying opportunities to create inspiring touch points.To include development of content for appeals, newsletters, adverts, articles, social media etc
· Coordinate the creation of high-quality resources and toolkits, working closely with the Community Engagement Officer, that empower fundraisers and volunteers to take action confidently and effectively.
· Design, develop and implement a communication journey, in collaboration with the Supporter Care Team and Marketing & Events Officer, which supports all community fundraisers, ensuring they receive a positive and engaging experience which encourages continued acts of support
· Responsible for the logistical delivery of our annual volunteer conference, working collaboratively with the Community Engagement Officer to deliver a first-class event for our volunteers.
· Working closely with wider Community Team to support promotion of campaigns and activities through our volunteer network, giving them the tools to do this, helping to achieve targets.
· To work to set income and expenditure budgets, monitoring costs and trends, reporting and analysing performance and implementing solutions where appropriate.
· Work closely with wider Community Team to deliver major disaster plan during periods of emergency appeal, with the objective of maximising fundraising revenue and enhancing public awareness of ShelterBox’s mission.
· Work collaboratively with wider Fundraising and Communications Department to ensure our community programme helps to deepen supporter engagement, working towards shared goals and supporting on specific projects where appropriate.
· Producing detailed annual action plans and evaluations on specific areas of responsibility, identifying areas for growth/development and outlining measurable objectives.
· Objectively review the success and achievements against agreed targets, identifying strengths, weaknesses and areas for development
· Contribute new ideas and continually seek to improve processes to drive efficiency and increase income.
· Participate in the day-to-day work of the organisation – such as reporting, attending team meetings as required, and taking a flexible approach
· Representing ShelterBox at supporter/public events, delivering presentations where necessary.
· Keep volunteer and community fundraising sector knowledge current and share learnings with the team.
· Any other duties as required which are deemed appropriate to the level and grade of the post.
ShelterBoxis an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected status, or any other characteristic protected under applicable law.
At ShelterBox we are committed to safeguarding and protection of children and vulnerable people in our work.We will do everything possible to ensure that only those who are suitable to work with children and vulnerable people are recruited to work with us.
Successful applicants will also be required to apply for and hold a valid DBS check.
Please download to view supporting documents below.
Community Fundraising – Marketing & Events Officer july 2025 - Job Descript.docx
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