Overview
We are looking for someone to join our Roost on a full-time permanent basis, working 4 on 4 off between 8pm and 8am. The Night Owl (Customer Service Advisor) will become a key part of our friendly and experienced property team at Hollis Croft Property in Sheffield. Hours: average of 42 hours per week. Salary: £28,610.40 per annum.
Working at Student Roost provides opportunities to evolve and get a head start working within student accommodation. This role focuses on delivering exceptional student support in the early hours to match our around-the-clock service for residents.
Responsibilities
* Be a customer-service superstar. Welcome residents in the morning and provide a friendly, helpful presence at night, ensuring a high level of service at all times.
* Treat every enquiry with significance, responding swiftly and politely.
* Be an expert in our properties in the city, clearly articulating what we offer to prospective residents.
* Ensure the property is fully booked and that any debt is managed swiftly.
* Support the Assistant Manager’s responsibilities in ordering stock for your property.
* Collect payments on behalf of residents, maintaining accuracy and adhering to policies and processes.
* Engage with residents and bring your personality to work to support a positive community atmosphere.
* Lead on organising social events for residents, including marketing, room set-up and break-down as necessary.
* Seek and incorporate resident feedback to shape ideas, events, and services for the wider team.
* Foster an environment where residents feel confident in raising concerns about properties or practices.
* Learn the Student Roost way and deliver exceptional results.
* Understand the resident demographic and tailor events to drive inclusivity.
* Educate yourself on local support networks and points of contact at local universities for wellbeing or mental health issues.
* Develop understanding of the local university picture, competitors, and what makes your property the best option.
* Collaborate with the wider team and contribute to improving the resident experience.
* Be bold, be heard, and participate in open discussions about new ideas and solutions.
About Us
Student Roost is a portfolio of purpose-built student accommodation properties across the UK. We prioritise residents while valuing the people who keep our 24/7/365 home running, including property teams, Night Owls, support staff, and HQ teams.
Additional Information
As part of our safety-first culture, this role requires a Basic DBS check as part of pre-employment screening. The role may involve lone night-time work and handling sensitive incidents as part of supporting residents and staff.
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