* Great team culture
* Fantastic benefits
About Our Client
My client, a well established FMCG business based in Halifax known for its commitment to quality and innovation. With a strong presence in the market, the company offers a supportive and engaging environment for its employees.
Job Description
* Act as the first point of contact for customer enquiries via phone and email.
* Collaborate with internal teams to resolve customer issues effectively.
* Maintain accurate records of customer interactions and transactions.
* Process customer orders accurately and efficiently through the sales system (SAGE & various customer portals).
* Maintain customer records, pricing, and product information.
* Support the Sales Team with quotations, sales reports, and account management.
* Liaise with internal departments (e.g. production, finance, logistics) to ensure timely fulfilment of orders.
* Handle customer complaints and returns in a professional and timely manner.
* Monitor and follow up on back orders or delays, providing proactive communication to customers.
* Prepare and manage all export documentation including commercial invoices, packing lists, and order processing within SAGE.
* Liaise with freight forwarders, couriers, and customs agents to organise shipments.
* Track international shipments and resolve any delays or customs issues.
* Maintain accurate records of export activities for audit and compliance purposes.
The Successful Applicant
As a Customer Service & Sales Administrator you will have :
* Previous experience in a distribution or FMCG environment.
* Strong communication and problem-solving skills.
* Proficiency with SAGE 200 would be highly desirable.
* An organised approach to managing tasks and priorities.
* A keen eye for detail and a proactive mindset.
* Ability to work effectively both independently and within a team.
* A genuine interest in delivering high-quality customer experiences.
What's on Offer
* Competitive salary ranging from £24,000-£28,000
* Annual bonus scheme rewarding performance.
* Private medical coverage and life assurance (2x annual salary).
* Employee Assistance Programme (EAP) for wellbeing support.
* Monthly allowance of two cases of beer and free pint Fridays.
* Discounted products.
* Inclusive and collaborative company culture.
Please note this is a fully office based role. #J-18808-Ljbffr