Job ID: 4657 | Work Model: Full-Time | Contract Type: Temporary | Job Category: Contract Logistics / Supply Chain Management
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow.
Tasks
* Efficiently handle administration tasks, adhering to customer SOPs and the DACHSER Network Manual rules.
* Manage internal and external service platforms, ensuring daily operations are up to date.
* Maintain and update charging activities and cost databases.
* Generate internal and external reports.
* Communicate effectively via email, phone, and in person with customers and suppliers.
* Proactively inform stakeholders (customers, departments, hauliers) of service issues, ensuring swift resolution.
* Handle and resolve complaints from customers and departments promptly and professionally.
* Prioritise tasks to meet deadlines and operational goals.
* Maintain daily communication with warehouse, operations, third-party hauliers, and other DACHSER teams.
* Maximise profit while ensuring quality standards.
* Keep customer databases and SOPs accurate and current.
* Compile and analyse KPI reports.
* Ensure customer order details are accurate and meet specific requirements for each consignment.
Qualifications
* Exceptional communication skills
* The ability to work effectively under pressure
* Strong planning and organisational capabilities
* An innovative, persuasive, motivational, and persistent approach
* Comprehensive geographical knowledge of the UK and Ireland
* A strong customer service orientation with the capacity to tailor communication styles to suit diverse clients
* Proficiency in IT systems and relevant software applications
* Proven experience in customer service
* Relevant experience within the logistics sector
Benefits
* Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing
* Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more
* Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief
* Health – we offer free eye-tests and money off vouchers
* Life Assurance - Death In Service benefit
Georgia Langley
Northampton, Northampton Logistics Centre, DACHSER Ltd.
At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business. We look forward to meeting you.