Your new company We're working with a long-standing transport and logistics business that plays a key role in connecting communities and supporting tourism and trade across the South Coast and the Isle of Wight. They're currently investing in digital transformation and improving how things work behind the scenes to make life easier for both customers and staff. As part of this, they're looking to bring in a Business Analyst to help shape how systems and processes evolve. It's a great opportunity for someone who enjoys working across different teams, turning business needs into practical solutions, and supporting change that makes a real difference. Your new role As a Business Analyst, your main focus will be understanding how the organisation works and identifying ways to improve it. You'll be responsible for gathering and documenting business requirements clearly and accurately, making sure everyone is on the same page from the start. This includes working closely with teams to map out current processes and design future ones that are more efficient and effective. You'll play a key role in supporting change initiatives, helping teams adapt to new systems and ways of working. Whether it's introducing new technology or refining existing processes, you'll be there to guide people through the transition and make sure it sticks. Strong communication is essential in this role. You'll be engaging with stakeholders at all levels, including senior leaders and non-technical colleagues, so being able to explain things clearly and build trust is important. You'll also be expected to track the benefits of the changes you help implement, showing the value delivered and making sure improvements are measurable. In addition to your core BA responsibilities, you'll support project planning and delivery when needed. This could involve helping to manage risks, timelines, and resources to keep things moving smoothly. What you'll need to succeed You'll have solid experience in business analysis, particularly when it comes to gathering requirements and mapping processes. You'll need to be confident producing clear, structured documentation that helps teams understand what's needed and why. A good understanding of change management is important too. You'll be helping people adapt to new systems and ways of working, so being able to support adoption and guide teams through change will be key. We're also looking for someone who can track the benefits of the work they do, showing the value delivered and making sure improvements are measurable. It's not just about making changes, but about making a difference. Strong communication skills are essential. You'll be working with a range of stakeholders, including senior leaders and non-technical colleagues, so being able to explain things clearly and build trust is a must. Finally, while this isn't a project management role, some experience in supporting planning, managing risks, and helping with delivery would be useful. You'll be part of a collaborative team. What you'll get in return Company pension contributions Bonus schemes and employee recognition programmes Life assurance and insurance cover Generous annual leave allowance (up to 33 days) Christmas bonus Salary sacrifice schemes (Cycle to Work, car schemes, pension) Employee Assistance Programme (EAP) - 24/7 confidential support Virtual GP service Annual flu vaccinations Staff discounts What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk