Job Description
Customer Service Advisor\nAshford, Kent\n£26,500 + Incentive Scheme + Benefits\nFull-Time | Permanent\n\nDiamond Search Recruitment are delighted to be exclusively representing our client – a leading, innovative brand offering a beautifully designed and sustainable product range for both business and consumer markets. Based in stunning, modern offices in the heart of Ashford, this is a fantastic opportunity to join a well-established and successful company.\n\nWe are seeking an experienced and enthusiastic Customer Service Advisor to join their team. This is a key role, ensuring a first-class customer experience while supporting order processing, customer relationships, and the external sales force.\n\nThe Role:\n\nReporting to the Customer Service Manager, your responsibilities will include:\n\n * Handling customer enquiries on stock, deliveries, pricing, and availability\n\n * Processing customer orders and managing your own order book\n\n * Coordinating with internal departments (sales, planning, logistics) to ensure timely delivery\n\n * Keeping customers updated throughout the order journey\n\n * Issuing order confirmations, invoices, and documentation\n\n * Managing complaints and escalating issues when needed\n\n * Supporting the external sales team with customer updates and service\n\n * Building and maintaining strong relationships with customers\n\nThe Ideal Candidate:\n\...