Overview
As a Senior Client Relations Manager within our Key Accounts team, you will own a range of responsibilities and management of your designated key firms. You will manage the regional firms on a reactive basis and be responsible for the service provided to these firms.
The best thing about this role is the integral part you'll play in building relationships with new and existing adviser firms.
We'll be relying on you to provide exceptional service, ensuring our customers are at the heart of everything you do. You will manage your own portfolio of adviser partners and will work with people from across the business to ensure queries are dealt with efficiently, but always ensuring you achieve the best possible result for the customer.
You’ll be the face of Nucleus, someone who our advisers know they can trust and rely on to get things done, always with the best interests of their clients in mind. It goes without saying that you’ll be organised. You know that working in a collaborative way will result in better ideas and you’ll take a great deal of pride in how you manage your relationships with your advisers. You\'ll join an energetic and collaborative team that supports each other, always learning and developing - this is a brilliant opportunity to progress your career - and keep on developing it.
We are open to hybrid working and individual circumstances will be considered although a strong office presence is required to support our service model.
We are recruiting for two roles in our Curtis Banks and James Hay entities as they sit today while we work through our transformation programme.
A Bit About You
Your friends would probably describe you as a ‘plate-spinner’. Someone who can keep multiple things progressing all at once and someone who can connect the dots with ease. You love working with others and get a real kick out of achieving the best outcomes for all involved. Inspiring will be your middle name as you advocate our vision and communicate with gusto and passion.
At Nucleus, We’ve Always Placed High Value In Cultural Contribution And Growing Our Diversity Of Thought, Over Technical Capability. But It Would Great If You Had Some Of The Following
* Excellent written and verbal communication skills
* Experience and knowledge of departmental processes
* Good working knowledge of Microsoft applications, particularly Excel
* High standards of work with great accuracy and attention to detail
* Strong organisation skills and ability to multitask effectively
* Good analytical and problem-solving skills
* A team player but also able to work independently
* Positive and professional attitude
A Little About Us
We are the Nucleus Group Services Limited and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.
Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.
Are we a perfect match? Check out this video and find out!
Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion.
For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
If you’d like to find out more about us or the role, please get in touch with our recruitment team.
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