A technology and mission innovations company in Bristol seeks a Senior Service Desk Analyst to provide high-quality technical support and lead incident management. The ideal candidate will support ITIL-aligned processes, engage with stakeholders, and maintain service excellence. Strong customer service, technical knowledge, and the ability to work under pressure are essential. The role includes handling complex incidents and contributing to continuous improvements. This position is on-site, with a competitive salary range of £28,800-£33,900.
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