Job Type: Senior Client Services Manager
Location: Devon (Exeter, EX4 4EY)
Salary: 14.41
Contract: Temp
Hours: 37.5
About the Service:
We are recruiting a Senior Client Services Manager to provide sickness cover at a fast‑paced service supporting people experiencing street homelessness. The service comprises a 19‑bed street homeless hostel, with 11 move‑on beds located nearby, based in Exeter city centre.
The role operates on a rolling 4‑week rota, covering 37.5 hours per week, including weekends and bank holidays.
The Role
To lead a committed and motivated team, delivering efficient, high‑quality, cost‑effective, person‑centred services in line with contract requirements. The post holder will empower customers to live independently while creating a positive, engaging and supportive working environment for colleagues.
Key Responsibilities:
Lead and support a team through effect- What Success Will Look Like Leadership & Service Delivery
Lead a team of Client Services Managers across a defined geographical area or lead a team of client‑facing colleagues (e.g. Support Co‑ordinators - Level 3).
Deliver efficient, effective and person‑centred services to clients within a defined service area.
Quality assure service delivery across the area of operation.
Assume responsibility for registered and high‑intervention schemes, where applicable.
Act as a leadership role model, fulfilling all aspects of the Leadership Community's Guide to Responsibilities. Performance & People Management
Manage and monitor individual and team performance, setting clear objectives and assessing competencies.
Hold regular supervision meetings (every 4-6 weeks) and conduct mid‑year and end‑of‑year performance reviews in line with the Performance through People framework.
Coach and develop colleagues to deliver consistently high standards, using innovative and alternative approaches to service delivery.
Facilitate team learning sessions and professional development activities.
Observe practice and provide real‑time feedback to ensure professional and contractual standards are met.
Promote a positive working environment and contribute to making Home Group a great place to work. Safeguarding, Health & Safety
Act as a Designated Person for Safeguarding within Care and Support Services.
Ensure safeguarding arrangements, training and supervision are in place for adults at risk, and for children and young people who may come into contact with services.
Support and supervise Client Services Managers who are Designated Persons within frontline services.
Liaise with local authorities and safeguarding partners, ensuring a named Designated Person is in place.
Carry out health and safety checks, risk assessments and maintain accurate records to keep clients and colleagues safe. Customer Focus
Provide specialist advice and guidance to colleagues supporting clients with complex or challenging needs.
Promote and advance client involvement in service planning and delivery.
Implement and evaluate local and national initiatives to improve outcomes for clients.
Deliver client‑facing work as required by rota or service need. Quality, Compliance & Financial Management
Monitor and review service quality, identifying opportunities for continuous improvement.
Ensure compliance with Care Quality Commission requirements (or Care Inspectorate requirements in Scotland, where applicable).
Manage budgets effectively across the full financial cycle.
Analyse and report management information to support KPIs and business performance.
Ensure accurate, up‑to‑date record keeping and compliance with data protection requirements.
Prepare reports relating to contracts, staffing, budgets, arrears, voids and client move‑on.
Support contract monitoring and contribute to tendering and bid submissions.
Market service achievements and outcomes to demonstrate impact. Additional Responsibilities
Provide leadership cover across other services as required.
Participate in an on‑call rota across the region