Go back Sherwood Forest Hospitals NHS Foundation Trust
Application Support Analyst
The closing date is 10 May 2026
Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.
An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.
We are seeking an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.
You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality.
Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times.
A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Key responsibilities
* Participate in the 24 hours on call rota
* Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
Experience
* Substantial experience of supporting a large user base
* Excellent communication and time management skills
* Proven ability to work to tight deadlines
* Experience in working in a demanding environment
Qualifications – Academic / Craft / Professional / Further training
* Educated to Diploma level or equivalent experience in a IT or business environment
* Ongoing personal and professional development
* ITIL Qualfication
Knowledge Requirements
* Extensive experience working in an application support or call centre environment
* Expert knowledge of Microsoft desktop packages
* Expert working knowledge of the Internet and E‑mail
* Knowledge of the Data Protection Act and issues around data confidentiality
* Awareness of NHS processes and business processes and dependencies
* Experience of using clinical applications across the NHS
* Good knowledge of working in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
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