Overview
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to “See More and Be More” by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Hours and flexibility: Although the hours of this role are advertised, we’re open to discussing flexible options to fit around your ideal working week, including school runs or compressed weeks.
About Vision Express
We are Vision Express - with over 550 stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we will have opportunities for you.
We are part of the EssilorLuxottica family, the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Our priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 licensed brands.
What are we looking for?
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* Capability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products to help achieve store targets
* Arrange and maintain the store’s look and feel, keeping it organized and stocked, to provide a visually appealing environment for customers, in line with store marketing guidance
Benefits
* Sales and performance-based bonus
* Targeted incentives
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining us
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts throughout the year for friends and family
* Employee Assistance Program offering confidential support and advice
* 33 days annual leave - increasing with length of service, with the option to buy or sell holiday
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness, Dental Plan)
* Opportunities to join company-wide knowledge sharing and collaboration through internal channels
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work Scheme)
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