About The Role
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As a Dental Claims Handler, you’ll be responsible for handling the Denplan Trauma workload in line with our policies. You will be dealing with customers and dental practices through various channels (telephone, email, online and paper) whilst offering a positive experience.
Key responsibilities
1. Ensuring the Denplan Trauma workload is dealt with effectively, including staffing the Denplan Trauma phone line.
2. Display excellent communication skills with key internal and external stakeholders and be comfortable to face in to difficult conversations.
3. Ensuring workload is handled accurately and against stretching targets to meet service levels.
4. To provide excellent service by taking full ownership of claims and queries, following these through to a satisfactory conclusion.
5. Managing our Denplan Trauma workflow, whilst providing both our dental practices and internal teams with specialist support, advice and at times, training.
6. Have an understanding of our product offering, policies and procedures in order to support the team in determining the best outcome when handling each claim for both the customer and the business.
About You
To be considered you must have:
7. Previous experience in a customer service environment.
8. Excellent verbal and written communication skills including influencing and relationship building.
9. Keen eye for detail and organisation, with the ability to retain information on multiple products and their terms.
10. The ability and desire to deliver a consistently positive customer experience, even under pressure
11. Keen eye for detail, with the ability to retain information on multiple products and their terms
12. Curiosity and initiative to find solutions - to solve problems in order to reach a positive outcome
Our dream candidate will also have
13. Proven experience within the Dental industry.
14. Be GDC registered.
15. An understanding and knowledge of the principles of clinical governance and compliance in dentistry.
What’s in it for you
As well as a competitive salary, our benefits package includes:
16. Group bonus scheme
17. Generous pension with a 6% pension gift from us
18. 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
19. Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
20. Your own health plan
21. Access to a wellbeing hub
22. Shopping discounts
23. Recognition awards
24. Give as you earn
25. 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. You can expect to be in the office once per week.