The primary responsibility is to provide assistance and support to individuals with diverse needs, ensuring their well-being, independence, and overall quality of life. You will be part of a dedicated team committed to delivering person-centred care and promoting a safe, inclusive, and supportive environment.
· Develop and implement individualised support plans in collaboration with service users, their families, and other stakeholders.
· Assist individuals in daily living activities, promoting independence and autonomy.
· Provide emotional support, encouragement, and companionship.
· Support all individuals with anything they are unable to do for themselves, within boundaries of company policy and procedures, legal frameworks and ethical obligations.
2. Personal Care:
· Assist with personal hygiene tasks, ensuring the dignity and privacy of service users.
· Support with dressing, grooming, and other personal care activities as required.
3. Health and Safety:
· Ensure a safe and clean-living environment.
· Monitor and administer medications according to established protocols. Staff may be required to book in medication and complete audits, depending on competency.
· Respond promptly to emergencies and report incidents as per organisational guidelines.
4. Documentation and Reporting:
· Maintain accurate and up-to-date records of support provided.
· Prepare and submit reports on service user progress and any incidents to the appropriate authorities.
· Use all company systems efficiently and in appropriate manner.
5. Communication:
· Foster positive and effective communication with service users, their families, colleagues, and external professionals.
· Attend team meetings and training sessions as required.
· Implement strategies to enhance the independence and skills of service users.
· Encourage participation in social and community activities.
7. Medication Administrations (not limited to)
· Medication booking-in and out
· Medication checks and counts
Key Performance Indicators (KPIs):
1. Client Satisfaction:
· Regular feedback and satisfaction scores from service users and their families.
2. Adherence to Support Plans:
· Compliance with individual support plans and goals.
3. Timely Documentation:
· Completeness and punctuality of documentation, including daily logs, incident reports, MARs, and service user assessments.
4. Medication Competence
· Effective and safe practice in administering and handling medication for clients.
5. Emergency Response:
· Effective response to emergencies, including adherence to established protocols.
· Positive feedback from colleagues and effective participation in team meetings.
7. Training and Development:
· Completion of required training and continuous professional development.
8. Health and Safety Compliance:
· Adherence to health and safety standards, including medication administration.
9. Compliance with ECM (where applicable) and Workforce log-in and out.
· Adhere to ECM log-in and log-out company procedure(s)
General Requirements
· To provide ‘sleep in’ cover to meet the needs of the business.
· Always comply with the service’s guidelines and policies, in respect of dress code, travelling and security.
· To assist in maintaining a safe and healthy environment, demonstrating safe practice both within the home and when escorting service users of site.
· Record in the maintenance any Health and Safety if it is urgent contact the Manager.
· It is the individual and collective responsibility of every member of staff to ensure adherence to the company’s equal opportunities policies. Racial, sexual or any other harassment or bullying will not be tolerated.
· All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work, etc Act 1974.
· It is the personal responsibility of all staff to act in accordance with the Health and Social Care Act 2008, Safeguarding policy and Whistleblowing policy.
· All staff to adhere to the professional boundaries policy implemented December 2022.
· To attend staff meetings as required.
· All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the requirements under the Data Protection Act 2018 and the General Data Protection Regulation.
· Perform such other duties as may reasonably be required.
Qualifications and Skills:
· People who have aligned values to our organisation.
· Preferred to have experience in a similar role – people with no experience would be considered, depending on life experience.
· Relevant qualification in health and social care.
· Strong communication and interpersonal skills.
· Knowledge of and commitment to person-centred care.
· Ability to work independently and as part of a team.
· Flexibility to work shifts, including evenings and weekends.
Screening Questions
* Do you have experience in a similar role?
* Will your commute be 20 minutes or less?
* Do you hold, or are working towards an NVQ Level 2/3 in Health and Social Care?
* Do you hold a full, valid driving license
* What times and days are you available to work?
* Please describe your secondary and further education, listing establishments and dates
* Please note any other training or qualifications you feel may be relevant
* Can you confirm that your CV is up to date, and includes any gaps in employments?
* How did you learn of this vacancy?
* I declare that the information I have given on this form is true to the best of my knowledge and belief. I understand that any mis-statement will invalidate my application and may lead to dismissal. I consent to my doctor being contacted for information relevant to this application and agree to undergo a medical examination, if required. I understand that an offer of employment is subject to my application details proving correct, my references proving satisfactory to the Company and my Criminal Record Disclosure proving satisfactory to the Company.
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